Optumrx is the most incompetent company I have ever had to work with. Every quarter when I fill my prescription they have another excuse as to why they didn't fill the order.
My most recent order was ''overnighted" to me THREE times. When they finally did fill the order 2+ weeks later they sent it USPS which takes another 4-6 days.
I called management to offer them a chance to look into their customer service representative's errors, poor computer system and overall failure to perform their job. The manager basically told me that computer issues were not his department and after denying it for 15 minutes finally admitted his staff made multiple errors in processing.
I do not care how difficult United Health Care makes the process, I will not use them ever again.
Product or Service Mentioned: Optumrx Customer Care.
Reason of review: Order processing issue.