I have had many different pharmacy suppliers over my lifetime, OptumRx is by far the worst. When trying to get a script filled, OptumRx refused stating that they thought a different medication would be more appropriate.
A quick call by both my local pharmacist and myself revealed an OptumRx rep reading off of a response list, stating the company's policies and position to save money. When I asked the rep what medical training he had and how he could override the doctors' orders (who BTW is a world renown physician), he replied "None" and stated he dropped out of high-school and this was his new job.
Give me a break OptumRx, you let drop-out have access and decision making to too sensitive information. Only a threat to seek legal actions got them to change their minds.
Reason of review: Poor customer service.