OptumRx is useless. My doctor submitted a prescription electronically to OptumRx 15 days ago.
After 8 days of not receiving the Rx, I called OptumRx and got disconnected 4 times in a row. I then submitted an online query to OptumRx about the prescription and didn't get a reply. Two days later I called and got a representative that had me on the phone for (I kid you not) 1 hour to tell me they never received the prescription (how does that happen with an electronic order?) and would fax the doctor. After another 5 days, I called OptumRx back, only to find out they did not receive a reply from my doctor's office (which I don't believe for a minute).
I will be using the old fashioned brick an mortar pharmacy and paying the extra just so I don't have to deal with this incompetency.