I wanted to use OptumRx for the convenience of having my prescriptions mailed to me and having a 90 day supply on hand. While I used to have a national chain mail my refills to me, the online pharmacy banned them from doing so.
Taking the convenience away. Working with OptumRx is an experience that you could base a comedy series on. You can ask the same question to 5 CSRs and receive 5 different answers. Prescriptions very rarely arrive on time.
Transferring prescriptions to OptumRx normally results in delays so long that you're forced to either do without the medication or pick it up locally, which then results in further delays of the mail order prescription being sent. The default answer for anything that is called in by a doctor's office is: "We did not receive the order." Changes to the dosage of medication is simply ignored.
This is the worst mail-order company. They nerve initiate communication.
You have to call and call again to get your order. What they care is biz, but not you - client and patient.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Poor customer service.