Ambler, Pennsylvania
0 comments
Not resolved

12/31/15 I call and request my 1st 90 day mail order, because the advertised co-pay is $0 for 90 days. Usually, but not always, my 30 day supply at the drug store is $45. I need refill by Jan 18. They would have to take next step to get my MD to approve, which occurred Jan 9 (10 days). I am used to my MD's office responding within a day or 2.

Related: OptumRX Mailorder processes and pricing are inconsistent

1/15/16 6 more days have passed. I am looking for prescription in mail. Now Optumrx calls and wants to know how I want to pay my $45 co-pay??? The Representative acknowledges the letter I received about no co-pay. She volunteers that many people get those. She also shared that since it is the beginning of the year, they have more work to do, by way of explaining why lots of days go by without action on my prescription need. She said optumrx will now send me a new letter in next week or 2 to tell me I will be expected to co-pay $45, not the $0 advertised in huge type on my letter.

The representative does put me on hold and then reports approval for only this first refill without a copay. They will not be sending out my prescription from their end until 1/18 /16, 17 days after I requested it, three more days from today's conversation, but it will take days more from then before I receive it via USPS, which puts me well past refill date from last bottle on 12/18/16. I feel this is bad service. How am I not supposed to feel like i have been in a "bait and switch".

Review about: Optumrx Mail Service Pharmacy.

I didn't like: Unprofessional.

Review #771280 is a subjective opinion of a user.

1.0
Customer service
Reason of Review / Monetary Loss 4 issues: pricing, time delay, processing, etc. / Not specified
Preferred solution Not specified

Had an Experience with Optumrx?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Iherb - OMG!!!!!! Iherb " They sent me my package late, and I waited I thought that is fine it is the holidays. Package arrived with oils leaked all over (essential oil) of other..." Read more Mylan Lidocaine Patch Review Mylan "These are the worst excuse for a pain patch that I have ever had to use! Pure greed when into the low quality and utter uselessness of this medical product..." Read more Express Scripts - Icing on the cake after getting laid off, incompetent, INSOLENT, and sad to say, benighted "customer service" agents.  Express Scripts "Over the last three months my head has been left spinning trying to first inquire, then complain and finally to "educate" the people who answer the phone at Express Scripts...." Read more Walgreens Slave Laborer when the Ceo's get their Bonuses Walgreens "In December 2014, Walgreens completed its strategic combination with Alliance Boots to establish Walgreens Boots Alliance, Inc. things went bad very quickly!!! Greg Wasson was forced out. With Greg Wasson..." Read more NEVER BUY SKECHERS--shoes fall apart and company ignores Skechers "I have a pair of skechers sneakers with very little wear, as can be seen on the attached images. After just a few weeks of minor wear, the bottom portions..." Read more Dennys Restaurant - Most racist and dissapoint​ing experience ever Dennys Restaurant "Waiter was racist. Refused to serve us because my fiance is African American. Once server ended up serving us he did not EVER give my fiance her food and then..." Read more The Usa Nursery - $17 dead sticks The Usa Nursery "I ordered 2 3-4 foot Russian olives on May 15, 2017, After my own Russian olives died following an ice storm. I finally received them on May 25th. I received..." Read more Harry And David - Original and replacement chocolates were MELTED... Harry And David "Ordered Mothers Day chocolates and they arrived melted. Mom called and a replacement was sent and it arrived as melted liquid. She called again and just asked for a refund..." Read more