You can contact OptumRx Niles Ohio call center directly at 330-574-0675. The Help Desk can be reached at 1-888-848-3375.
You can report errors, fraud or abuse to the HHS Office of Inspector General at 800-447-8477 or to the Centers for Medicare & Medicaid Services at 800-633-4227. For issues involving credit card billing, contact the Federal Trade Commission at 202-326-2222 or www.ftccomplaintassistant.gov
You can also file a complaint with your state's Attorney Generals Office and Department of Insurance. In Ohio you can contact the Attorney Generals Office at (614) 466-4320 and the Department of Insurance at 800-686-1526. Hope this helps