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I sent OptumRX ONE years worth of credit card statements and the claims history downloaded for our, husband and wife, which proves they owe us $110.00. They have continued to bill me $90.00, after hours, days and months on the phone with their customer service, I get a different explaination every single time. I ask for audits - I get more bills!

As we continue to pay for this insurance (deducted from husbands paycheck) they now have "frozen" our accounts and will not send any medicine.

I think it is time for a class action lawsuit!

Product or Service Mentioned: Optumrx Customer Care.

Reason of review: Poor Customer Service, No access to billing department and order processing department.

Monetary Loss: $110.

I didn't like: Not allowed to talk to billing dept.

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Odd that their is no way to communicate with the Karen Erickson, Chief of Quality Servive or Mr. Wenger, President of the company. I think the last merger made things worse>

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