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I don't know where to start. The government should shut them down immediately.

Unscrupulous. Just do a quick search and you will see how evil they are. They won't cover anything. They force you to use certain brands.

They won't transfer your prescriptions. They use an untrained staff to aid in their effort to not fill medication in a timely manner. You should be very worried if this is your plans pharmacy. It's like having zero coverage.

I hope the government intervenes. It's criminal what is going on. Please shut this company down.

I never thought I would give praise to Express Scripts, but they are 10 times more ethical than this company. I'm a gobsmacked they are allowed to operate in the USA.

Product or Service Mentioned: Optumrx Prescription Refill.

Reason of review: Poor customer service.

I didn't like: Cannot fill an order in a timely manner, Only partial order was filled, Will not cover necessary medications, Prescription information lost.

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Anonymous
#1179663

First off it is not "optum" that determines what medication is covered -- it is UHC ... If indeed a rx needs transferred out ,all the receiving pharmacy has to do is call optum and the tx can be done

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