Horrible!!! I needed my prescription pre-authorized and was told that if my doctor called it would be expedited.
My Dr. Called and I listened to the conversation. They did not mark my case as urgent after my doctor specifically told them that it was urgent because I needed the medication the next day. After spending almost an entire day on the phone with them, I kept on being transferred to other representatives because they could not answer my questions.
Plus, they wanted my doctor to call again and go through the process all over again. I ended paying for my medication out of pocket because they were incompetent and did not get my medication preauthoriZed on time.
Reason of review: Poor customer service.