Product: Optumrx Prescription Refill Clear all filters (137 of 137 reviews match)
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CalPers employees heads up: just found out Optum Rx has a five-year contract, so it explains why they don’t give a —it in the way they treat us when we submit our Rx’s for processing.The CP clerk I just spoke to chuckled and told me he doesn’t take the “state’s”...
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1.0
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Optumrx Prescription Refill
#1142770
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OPTUM Rx DOES NOT FILL ANY PRESCRIPTIONS ON THE WEEKENDS, per my conversation today 12/3/17, with SEQUATT, in the Escalation Department in Kansas.The data entry department and the fulfillment (pharmacy) departments are closed on the weekends!!!!! Since you can’t be...
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1.3
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Optumrx Prescription Refill
#1141431
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It is impossible to get a prescription automatically refilled without having a credit card on file with OptumRx. I do NOT want my credit card held on file there because of concerns of hacking. So every refill requires a phone call and dealing with an automated response...
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1.3
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Optumrx Prescription Refill
#1138504
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OptumRx - Ripping people off

#1136049
1.4
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They dont care its mandatory 90 day supply even if you cant afford 3 months at once. They dont care that your happier with your choice of pharmacist or in person care. Or that the weather is above or below appropriate temp for medications. Half their people dont even know what they are doing and quote wrong or charge us wrong and their mistake leaves us without meds for days or weeks.
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OptumRx - Keep sending scripts i have cancelled

#1090491
2.2
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They finally stopped sending meds but still are billing me for meds I did not order. Offered to send back all that they sent me and I can no longer take. Was good until software update earlier this year...now I cant get my meds for stroke and high blood pressure...wife has orders to sue if I die for lack of meds.
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Optumrx Prescription Refill Review

#1034382
1.0
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They always quote me the full amount of the drugs when I order them. They say that the full amount will be charged to my credit card instead of the $5 co-pay. They are incompetent beyond anyone's expectations.
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Optumrx Prescription Refill Review

#868319
1.4
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The customer service, record keeping and overall incompetence of the Optum RX team has me completely frustrated. After several months with them I am going back to retail pharmacy because they have screwed up my prescription orders and have no desire to fix it.
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My employer recently switched our pharmacy coverage to Optum RX, I guess in an attempt to lower costs.I am a firm believer in the "you get what you pay for" philosophy. This company has only had our contract since October and our HR department has already had numerous...
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Optumrx Prescription Refill
#1138293
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I would be cautious utilizing OptumRX, they quoted us a savings on our 90 day supply of medication. When the first prescription arrived, it was 60% more than what they quoted us and 34% more than what we payed monthly at our local pharmacy. When I called to question...
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1.0
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Optumrx Prescription Refill
I didn't like
  • Listening to why it was not their fault
#1136697
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OptumRx - This company needs to be stopped!!!
I have NEVER dealt with a worse company in my life.I have been forced to do everything via mail order - unless I choose to get a 21-day supply of medicine for the month. Done. I jumped that hurdle. It's all mail order now. HOWEVER - I cannot count the number of times...
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Anonymous
William

The system is failing because of insurance companies.

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Optumrx Prescription Refill
#1134368
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Ordered a VERY expensive drug that is completely unaffordable in a 90-day supply.I only wanted a 30-day supply, as in one month. Received a 90-day supply, and the out-of-sight cost was charged to my credit card. I complained. Needed the money desperately for something...
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1.0
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Optumrx Prescription Refill
#1132457
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Every month, its the same thing with OptumRx. Orders take longer, nobody knows what's going on, they lie about my order status. If I call 5 times asking about my order status, I get 5 different answers, but still no order. I pay for overnight shipping. When they...
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Optumrx Prescription Refill
#1114894
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To days ago I discovered I didn't have enough meds to last until I could arrange for mail order from Optumrx. My doctor prescribed usual meds to optum and an overide to my local pharmacy to cover me until meds could be mailed. Optum allowed one med to be filled but...
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Optumrx Prescription Refill
#1113942
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I have now been denied TWICE for a generic prescription that is FDA APPROVED as a treatment option for my diagnosis.They don’t have it listed as an approved treatment option in *THEIR* record books so therefore, I’m not covered. ORx is also claiming it isn’t FDA...
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1.0
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Optumrx Prescription Refill
#1113322
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