Product: Optumrx Prescription Refill Clear all filters (0 of 173 reviews match)
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My employer forces me to use OptumRx for prescription coverage. I only deal with them if I absolutely have to. I pay out of pocket for my test strips that go with my pump, because OptumRx will ONLY cover LifeScan products. I've tried to have my doctors fill out the...
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1.0
Product
Optumrx Prescription Refill
I didn't like
  • Only one choice
  • Being discouraged from filing an appeal
#1271504
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March 15th I got switched to OptumRx. I sent in my prescriptions on one paper in the end of March 30 to early April. My last refill was March 9th 2018. I know it's 3 to 5 days to get there. Then a 5 to 10 day processing time. Well the time came and went I called...
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1.0
Product
Optumrx Prescription Refill
#1244626
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Literally spent 4 days Approx 8 hours on the phone trying to get my medication approved that I’ve taken for 4 years and had a one year approval. Sounded like people partying in background. My calls were dropped numerous times. No one knew what the *** they were doing....
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1.0
Product
Optumrx Prescription Refill
#1241408
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I have ordered the medication for my diabetes and hypertension on 7 April. Even though medication has been approved by the physician and they have my credit card on file. This is 13th of April about 5 PM. I have not received my medication as of today. I went your local...
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1.5
Product
Optumrx Prescription Refill
I didn't like
  • Not truthful
  • People and the processes
  • Customer lack of service
#1233092
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I thought it was mandatory to use Optum according to my Health Care Provider but found this was not the case. Thank God! From day 1, I had problems with Optum. I was never able to get signed on to their website to get a proper password ,user id or account number.Tried...
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Product
Optumrx Prescription Refill
#1231392
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Why isn't there less than 1 star? I'd like to give them a negative 10!!! Do not use this company. My Dr prescribed a new medication for me and because my insurance company denied the dosage he had prescribed my Dr began the prior authorization process to get it...
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1.0
Product
Optumrx Prescription Refill
I didn't like
  • Shipped an order i had previously canceled
#1227771
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Can't get a prescription filled. My doctor has authorized it TWICE now and they still say they need a doctor authorization. Have called them and they say the same thing. I've talked to my doctor and every time I do they tell me the date and time they submitted the...
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Product
Optumrx Prescription Refill
#1227652
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OptumRx - Denied to save money

I continually get denied automatically for different perscription because they cost a lot of money. This is a tactic this company uses to get people who are not as likely to fight or do not have the time to fight these denials. I think it should be illegal for this company to continue to do this as they are not my doctor and do not know my story.
1.5
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Product
Optumrx Prescription Refill
#1225395
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Been dealing with my medical issues for over 20 years all of a sudden the State decided to contract this company for our medications. For the first time in 20 years i had my medications denied because they are not covered by them. They must think that they are doctors...
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jeffhammell
jeffhammell

Good luck with your lawsuit, I hope they have to pay you millions, Optum is the worst prescription insurance I have ever dealt with.

Product
Optumrx Prescription Refill
I didn't like
  • Lousy customer service
#1223058
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This is by far the worst company ever to do prescriptions. Everyone one of the generic drugs I have to take, went from 10's of dollars to 100's of dollars. They also will randomly refill an order whether you've asked for it or not even when you've opted out of the...
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Product
Optumrx Prescription Refill
#1220240
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