Not resolved
Customer service
Prescription Services
Turnaround Time

They call me to let me know I have Rx due to be refilled. Go through all the steps to get refills.

Then they call back two or three times to tell me it hasn't been paid for. I tell them it has and to check again. Then they find it and tell me it has. I have to be sure they don't bill multiple times for the same meds.

They dont seem to know what they are doing. Meds barely make it before I run out. Very poor service. Im seriously thinking of stopping my service with them.

It could be a dangerous situation for me or other clients useing their services. They should be investigated by UnitedHealthcare for their poor practices.

Product or Service Mentioned: Optumrx Prescription Refill.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Jan 06, 2017.
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