What a nightmare. My insurance company recommended Optumrx so I contacted them and they sent me a 3 month supply of meds. Three days before my meds ran out I called to check if my meds were on their way. They were not. They apologized and said they would overnight them to me. They didn't. I called them again and they said they had just shipped them. I also discovered they had charged me twice. I finally decided I wasn't going to deal with this company anymore. I called my old pharmacy to get my meds and got them within a few hours.
Three days later, my order showed up from Optumrx so I called to tell them I wanted to cancel any future orders and to return the late shipment. They told me that they dont take returns unless they errored.
Can you believe these people ?
Unbelievable ! Customer service doesn't come much worse than that.
Highly UNRECOMMENDED. DON'T USE OPTUMRX.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Poor customer service.