What a nightmare. My insurance company recommended Optumrx so I contacted them and they sent me a 3 month supply of meds. Three days before my meds ran out I called to check if my meds were on their way. They were not. They apologized and said they would overnight them to me. They didn't. I called them again and they said they had just shipped them. I also discovered they had charged me twice. I finally decided I wasn't going to deal with this company anymore. I called my old pharmacy to get my meds and got them within a few hours.
Three days later, my order showed up from Optumrx so I called to tell them I wanted to cancel any future orders and to return the late shipment. They told me that they dont take returns unless they errored.
Can you believe these people ?
Unbelievable ! Customer service doesn't come much worse than that.
Highly UNRECOMMENDED. DON'T USE OPTUMRX.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of optumrx prescription refill. OptumRx needs to read this review and look into the issue (if any) according to poster's claims.