Optumrx Restasis Prescription Refill Reviews

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My experiences with OptumRX over the course of several years would indicate that their abysmal customer service is actually worse and declining rapidly. The latest? My ophthalmologist sent a 90-day prescription directly to my insurance company's "preferred" mail order prescription service on 7/18. I received an email on 7/21 stating I needed to contact Optum RX before my order could be filled. I called OptumRX on 7/22 responding to the email and...
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1.5
I didn't like
  • Delayed responses
  • Late or undelivered prescriptions
  • Delay tactics
#892406