Not resolved
Customer service
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Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
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Product or Service Quality
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Value for money

Have filled my perscription all year at the local pharmacy. Twice this year the have overcharged my perscription saying I have not hit my deductible that I have.

It's been 5 months and no refund. They blame umr. UMR blames them. I even got hr involved and then they said I had a refund coming.

Then after a month of waiting for the refund they overcharged me again so I called and also checked on my refund and they refunded it to cvs instead of me.

So it still isn't resolved. They don't want to refund my money.

Product or Service Mentioned: Optumrx Prescription Refill.

Reason of review: Problems with payment.

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