Every month, its the same thing with OptumRx. Orders take longer, nobody knows what's going on, they lie about my order status.
If I call 5 times asking about my order status, I get 5 different answers, but still no order. I pay for overnight shipping. When they finally get around to shipping my order, I get an email saying by order shipped. But in reality, they didn't complete my order until AFTER UPS picked up orders on Friday.
So my order sits in their facility all weekend. This happens time after time after time. If you don't have to use them, do yourself a favor: DON'T!
You will only be frustrated. And you still won't have your meds.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Poor customer service.