Product: Optumrx Shipping Service Clear all filters (19 of 19 reviews match)
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Lied 4 times in three weeks, now I have no medicine. Switching to Walgreens and I feel that the FDA should step in. Optumrx CEO should be tarred, feathered, eviscerated and left for vultures. They will say any thing to get you off the line, and Courtney, Tequila and...
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Optumrx Shipping Service
#1142451
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Received email instructing me to call OptumRx, as there was an issue with my order. No problem, just needed to update CC. Four days later, same thing; seems the idiot CSA I dealt with first time did not update my CC correctly. So second CSA acknowledged that and...
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1.0
Product
Optumrx Shipping Service
I didn't like
  • Customer service agents
#1142059
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They have for the second time charged my account and sent me medications that I did not authorize nor do I have active coverage with them.I have gotten a major run around with how to get my situation corrected. 4 telephone calls and NO RESULTS!!! Do not Trust them....
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1.1
Product
Optumrx Shipping Service
I didn't like
  • People and the processes
  • Lack of honesty
  • Treatment and lack of solution
#1135252
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My father has had this company for 2 years and there has nit been 1 time his meds have not been screwed up including correct meds and doses.Meds being held not shipped even though you have just spoken with a supervisor to assure things are right. Now my husbands...
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1.0
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Optumrx Shipping Service
#1134507
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OptumRx uon file that I gave them. have gone throughThey used my credit card that I submitted to them. The order went through fine, and my credit card was sucessfully charged. Since them the last 6 orders have been messed up. I just found out that that my charge card...
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1.0
Product
Optumrx Shipping Service
I didn't like
  • Customer service no answers
  • Customer service
  • It was a nightmare
#1103211
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I specifically ordered a 90 day supply of thyroid medication and optum rx sent me 2 meds I no longer used and did not ask for.They charged an exhorbitant amount to my credit card. I disputed the bill on my credit card and the credit card company backed the charge out....
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Anonymous
Anonymous

Why wouldn't you just return the medication? By keeping it and refusing to pay you are stealing.

Anonymous
Anonymous

If they send a medication that you no longer take, it could've been on hassle-free-fill which automatically fills and ships on a certain date that you consent to either on web...

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Optumrx Shipping Service
#1022902
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The inmates at OptumRx are in charge of the asylum. Placed an order Feb28 and still waiting 16 days later for it to be shipped. First they claimed my benefits ended Feb27. Noooo...why would they end the day before the last day of the month? Told them to call United...
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1.0
Product
Optumrx Shipping Service
I didn't like
  • Treatment and lack of solution
  • Quality of call center people is very low
#1021775
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From day one, they didn't communicate when there was a problem.....they constantly said stuff would be coming when it didn't, they sent stuff to the wrong addresses or refused to send to work for a signature because it wasn't where I lived.I just got screwed by them...
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Optumrx Shipping Service
#1017419
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First, I was told my daughter’s medication was going to be sent overnight, and I didn't have to sign for it.That was Monday. It's now Wednesday of the next week. I had a note on the door last night saying I had to sign for it. I'm a teacher and can't be home during the...
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3.4
Product
Optumrx Shipping Service
I didn't like
  • Inaccurate information
#1001137
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My doctor called in two prescriptions and I got a call from OptumRx asking how I would pay for them. I told them they already had my FSA card on file and to charge that. They did and said the prescriptions would be delivered in 10 days. I only got one of the meds. ...
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1.3
Product
Optumrx Shipping Service
I didn't like
  • Lack of customer service
  • Totally unprofessional
  • Cancelling an order
#942596
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