My friend is on very strong pain medication and other meds for depression she has been on this medication since she was 14 and is now 40+. These are meds that she can not run out of due to lethal withdrawl and mental issue that arise from cutting off cold turkey.
Optum rx has made her medication late almost on a regular basis. Like rightnow it was due on the 5th and currently it is the 7th and no sight of it. They called customer support before the weekend and they said it was marked to ship fri. The 3rd so should be there mon.
The 6th. Nothing arrives mon. So they call again and they said it wasnt Marked to ship until sun. The 5th!
Which meant it wouldn't even ship until mon. The 6th a day after the meds are supposed to be in her hand. And this issue happeneds on a regular basis.each customer service rep gives you a different answer, theres no communication there, and they treat you like your a drug seeker or just *** when you call to find out what the heck is going on with your own legal! medication.
Its really a joke that this company can screw with peoples lives like this, still be business and not be held accountable. I mean these meds are life changing when they are cut off or run out with out weaning off. Just the depression meds can cause someone to go from normal with them to wanting to kill themselves without them. and some people succeed.
So would optum be held accountable then for murder? I would be liable if i withheld someones meds.and they died from it at the least held negligent as should this company!
We are currenly writting down everytime this happens and will be seeking legal assiatants in going after them and i ask that everybody else should be documenting for the same reason. Dont let them neglect there duty to you just because its not there life they are effecting..
Product or Service Mentioned: Optumrx Shipping Service.
Reason of review: Poor customer service.