To get out of having to pay for a specialty med OptumRX deliberately loses the pre-authorization forms my Dr. faxes to them.
OptumRX's excuse - THE DR. NEVER FAXED THEM. So I called OptumRX and they said they would call my Dr. with me listening in on the conversation.
Instead of calling the Dr. the rep called a bogus # where no one answered. How do I know Optum called a bogus #? If no one answers at my Dr.'s office on the 5th ring all calls are transferred to a switch board associated with a local hospital.
OptiunRX is a rip-off and should be shut down. They are deceptive.
They lie. The goal is to wear the client out till he or she finally gives up.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Poor customer service.
Preferred solution: Deliver product or service ordered.
I didn't like: It was a nightmare.