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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

Optux Rx is absolutely terrible. You fail to send my medicine on time.

Then you couldn't provide pre-authorization to pick up emergency medicine from local pharmacy (they tried to charge me full price). After 2 hours phone call and conversation with three representatives it was taking care of. And them similar situation accrued another four times. Every time I need to get my medicine it can not be processed correctly and I need to spent hours on a phone trying to get arrangements for emergency pre-authorization and rush shipping.

Optum Rx provides the worst customer service ever.

I am going to leave bad reviews in social media and go to local newspaper and a lawyer. I am extremely upset with your company.

Product or Service Mentioned: Optumrx Customer Care.

Reason of review: Order processing issue.

Monetary Loss: $22.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Mailing service, Problem solving, Lost my medicine, Hang up on me while i was talking.

Company wrote 0 private or public responses to the review from Nov 12.
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