Optux Rx is absolutely terrible. You fail to send my medicine on time.
Then you couldn't provide pre-authorization to pick up emergency medicine from local pharmacy (they tried to charge me full price). After 2 hours phone call and conversation with three representatives it was taking care of. And them similar situation accrued another four times. Every time I need to get my medicine it can not be processed correctly and I need to spent hours on a phone trying to get arrangements for emergency pre-authorization and rush shipping.
Optum Rx provides the worst customer service ever.
I am going to leave bad reviews in social media and go to local newspaper and a lawyer. I am extremely upset with your company.
Product or Service Mentioned: Optumrx Customer Care.
Reason of review: Order processing issue.
Monetary Loss: $22.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Mailing service, Problem solving, Lost my medicine, Hang up on me while i was talking.