Product: Optumrx Website Clear all filters (21 of 21 reviews match)
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Again today their website does not work and does not reflect my mail order prescriptions.And like in the past you hear "yes we are aware" that said that is ALL they will tell you. They have no idea if it will be functional in a day, week month etc. Never have I worked...
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Anonymous
Casey

Not only is their feedback form limited to 250 words, but after editing and re-editing and condensing my message to be within the limited, the site wouldn't allow me to submit...

1.9
Product
Optumrx Website
#1136581
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Now you have to click a button on the website to have them call you. They do, but then put you on a silent hold for several minutes and then hang up. There is basically no way to reach them. I am having my doctor call my prescriptions in to the local CVS from now on because it seems that OptumRx...
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2.0
Product
Optumrx Website
I didn't like
  • Being hung up on
  • Website
  • Inability to contact by phone
#1117377
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The Optum RX website, devoted to providing their customers with the ability to order prescriptions on line, has been non-functional for almost 2 months.They have committed CORPORATE HARA KIRI. I have never experienced anything like this. This is by far the most...
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Product
Optumrx Website
#1113335
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It's more than a month now.At first, I was able to access the website, but the only medicines showing on my home page were for prescriptions that had long ago expired. After numerous phone calls, I was able to access the website, but only one of my six prescriptions...
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1.0
Product
Optumrx Website
#1106516
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Unable to access information on site.For 5 weeks contacted Optum & numerous registration, talked to numerous people & many tickets to tech support without any fix or even a call back. Site support is not there There people are like the commercial" I am just a monitor,...
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Anonymous
Anonymous

Trying to access my account on OptumRX for over 3 weeks. Talked to customer service, United Health Care, AARP and tell all send me back to a tech who knows nothing about the s...

1.0
Product
Optumrx Website
I didn't like
  • Web site problems
#1026508
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I will NEVER deal with either AARP (which only offers Optumrx as their mail delivery service} or Optumrx again. EVER!!!! When I go on line to add a prescription, it does not take me to the next step, instead it logs me out. I tried it 3 times. I sent a message which I...
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Product
Optumrx Website
#1021138
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The first time I was told 24-72 hours for a return call, 5 days later and no call. Still no website account and still no online access. Calpers has made a huge error contracting with Optumrx, they are completely incompetent. What has happened to accountability?...
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Anonymous
Anonymous

Same issue here and was told the same bs 24-72 hrs and no phone call. This was on January 1st. Got an email the other day saying they had an issue with their website while i...

Anonymous
Anonymous

#Optumsucks -- Please post this to Twitter with @OPtumRX and @OptumRX_support

1.0
Product
Optumrx Website
I didn't like
  • Attitude of technicians
  • Inability to resolve issue
#992598
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I called Discover and they said nothing was wrong with the card and they asked who was trying to use it and I told them OptumRX and they said thy never got a charge from them. She never put t through. every time I have to call them I have problems with them either on...
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Miss Betsy
Anonymous

Are you paying for online prescription service for the delivery benefit or for another reason? A local pharmacy is the best bet for personalized service and hopefully better r...

1.0
Product
Optumrx Website
#987339
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My husband's MAJOR company just switched to this group to have as their pharmacy benefit manager.All I tried to do is register him and our family online on the website so we can get our pharmacy benefits and get our prescriptions filled through the mail. His company...
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Anonymous
***sumer

Just started with optumrx. Took 4 phone calls to get my order straightened out. This company is manned by idiots. Can't wait until October 2017 to sign up with a different ...

Anonymous
Anonymous

I have had the same problem. Taken 4 calls in two days to just get registered and arrange for my prescriptions to be sent. The company is manned by idiots.

Product
Optumrx Website
#985723
Reply to reviews
Single worst customer experience in my life. Agents are awful, website is worse, mobile app flat out doesn't work. Every order requires a minimum of 3 calls to the service line.
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Anonymous
amy

same as the other upset customers of OPTUMRX, just sent me the wrong prescriptions again again again. Really this has been going on since July and they still haven't worked it...

1.0
Product
Optumrx Website
#957900
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