Product: Optumrx Website Clear all filters (0 of 25 reviews match)
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OptumRx - Unable to navigate website easily.

Want yo locate formulary to check on availability of partcular meds. Never had such problems with Express Scripts.
Product
Optumrx Website
#1229669
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OptumRx on Pissed off customer. I completely agree with previous customers. I've been trying to get an Rx filled for 29 days. They have approved this Rx for 6 years. It needs a pre-authorization which has been done many times, but always a hassle since they give the MD...
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2.0
Product
Optumrx Website
I didn't like
  • Bad business ethics
#1221886
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There are not enough words to describe how horrible Optum RX is.I have been unable to use their pricing function or see my claims for 6 MONTHS. I have sent message after message after message and their response is always one of the following "we can see all your info,...
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1.0
Product
Optumrx Website
I didn't like
  • Never resolving anything
  • Blaming the customer
  • Lack of communication
#1186212
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OptiumRx has the least user-friendly website I have ever seen.Spoke once to a representative to see whether a certain brand of glucose monitoring strips would be covered, as I LOATHE the machine I am using. She was clueless and started telling me that, "Yes, Freestyle...
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1.5
Product
Optumrx Website
#1183415
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Again today their website does not work and does not reflect my mail order prescriptions.And like in the past you hear "yes we are aware" that said that is ALL they will tell you. They have no idea if it will be functional in a day, week month etc. Never have I worked...
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Anonymous
Casey

Not only is their feedback form limited to 250 words, but after editing and re-editing and condensing my message to be within the limited, the site wouldn't allow me to submit...

1.9
Product
Optumrx Website
#1136581
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Now you have to click a button on the website to have them call you. They do, but then put you on a silent hold for several minutes and then hang up. There is basically no way to reach them. I am having my doctor call my prescriptions in to the local CVS from now on because it seems that OptumRx...
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2.0
Product
Optumrx Website
I didn't like
  • Inability to contact by phone
  • Being hung up on
  • Website
#1117377
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The Optum RX website, devoted to providing their customers with the ability to order prescriptions on line, has been non-functional for almost 2 months.They have committed CORPORATE HARA KIRI. I have never experienced anything like this. This is by far the most...
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Product
Optumrx Website
#1113335
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It's more than a month now.At first, I was able to access the website, but the only medicines showing on my home page were for prescriptions that had long ago expired. After numerous phone calls, I was able to access the website, but only one of my six prescriptions...
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1.0
Product
Optumrx Website
#1106516
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Unable to access information on site.For 5 weeks contacted Optum & numerous registration, talked to numerous people & many tickets to tech support without any fix or even a call back. Site support is not there There people are like the commercial" I am just a monitor,...
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Anonymous
M. Roberts

Optum stinks. They use people who are at home to do their business for them. I called and talked to some lady who had a dog barking in the background. I hung up and called the...

Anonymous
Anonymous

Trying to access my account on OptumRX for over 3 weeks. Talked to customer service, United Health Care, AARP and tell all send me back to a tech who knows nothing about the s...

1.0
Product
Optumrx Website
I didn't like
  • Web site problems
#1026508
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I will NEVER deal with either AARP (which only offers Optumrx as their mail delivery service} or Optumrx again. EVER!!!! When I go on line to add a prescription, it does not take me to the next step, instead it logs me out. I tried it 3 times. I sent a message which I...
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Product
Optumrx Website
#1021138
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