Product: Optumrx Website Clear all filters (23 of 23 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
There are not enough words to describe how horrible Optum RX is.I have been unable to use their pricing function or see my claims for 6 MONTHS. I have sent message after message after message and their response is always one of the following "we can see all your info,...
Read more
1.0
Product
Optumrx Website
I didn't like
  • Never resolving anything
  • Lack of communication
  • Blaming the customer
#1186212
Reply to reviews
OptiumRx has the least user-friendly website I have ever seen.Spoke once to a representative to see whether a certain brand of glucose monitoring strips would be covered, as I LOATHE the machine I am using. She was clueless and started telling me that, "Yes, Freestyle...
Read more
1.5
Product
Optumrx Website
#1183415
Reply to reviews
Again today their website does not work and does not reflect my mail order prescriptions.And like in the past you hear "yes we are aware" that said that is ALL they will tell you. They have no idea if it will be functional in a day, week month etc. Never have I worked...
Read more
Anonymous
Casey

Not only is their feedback form limited to 250 words, but after editing and re-editing and condensing my message to be within the limited, the site wouldn't allow me to submit...

1.9
Product
Optumrx Website
#1136581
Reply to reviews
Now you have to click a button on the website to have them call you. They do, but then put you on a silent hold for several minutes and then hang up. There is basically no way to reach them. I am having my doctor call my prescriptions in to the local CVS from now on because it seems that OptumRx...
Read more
2.0
Product
Optumrx Website
I didn't like
  • Being hung up on
  • Website
  • Inability to contact by phone
#1117377
Reply to reviews
The Optum RX website, devoted to providing their customers with the ability to order prescriptions on line, has been non-functional for almost 2 months.They have committed CORPORATE HARA KIRI. I have never experienced anything like this. This is by far the most...
Read more
Product
Optumrx Website
#1113335
Reply to reviews
It's more than a month now.At first, I was able to access the website, but the only medicines showing on my home page were for prescriptions that had long ago expired. After numerous phone calls, I was able to access the website, but only one of my six prescriptions...
Read more
1.0
Product
Optumrx Website
#1106516
Reply to reviews
Unable to access information on site.For 5 weeks contacted Optum & numerous registration, talked to numerous people & many tickets to tech support without any fix or even a call back. Site support is not there There people are like the commercial" I am just a monitor,...
Read more
Anonymous
Anonymous

Trying to access my account on OptumRX for over 3 weeks. Talked to customer service, United Health Care, AARP and tell all send me back to a tech who knows nothing about the s...

1.0
Product
Optumrx Website
I didn't like
  • Web site problems
#1026508
Reply to reviews
I will NEVER deal with either AARP (which only offers Optumrx as their mail delivery service} or Optumrx again. EVER!!!! When I go on line to add a prescription, it does not take me to the next step, instead it logs me out. I tried it 3 times. I sent a message which I...
Read more
Product
Optumrx Website
#1021138
Reply to reviews
The first time I was told 24-72 hours for a return call, 5 days later and no call. Still no website account and still no online access. Calpers has made a huge error contracting with Optumrx, they are completely incompetent. What has happened to accountability?...
Read more
Anonymous
Anonymous

Same issue here and was told the same bs 24-72 hrs and no phone call. This was on January 1st. Got an email the other day saying they had an issue with their website while i...

Anonymous
Anonymous

#Optumsucks -- Please post this to Twitter with @OPtumRX and @OptumRX_support

1.0
Product
Optumrx Website
I didn't like
  • Inability to resolve issue
  • Attitude of technicians
#992598
Reply to reviews
I called Discover and they said nothing was wrong with the card and they asked who was trying to use it and I told them OptumRX and they said thy never got a charge from them. She never put t through. every time I have to call them I have problems with them either on...
Read more
Miss Betsy
Anonymous

Are you paying for online prescription service for the delivery benefit or for another reason? A local pharmacy is the best bet for personalized service and hopefully better r...

1.0
Product
Optumrx Website
#987339
Reply to reviews