Product: Optumrx Website Clear all filters (0 of 28 reviews match)
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OptumRx is having poor website and having lots of problem. I cannot even make online payment. Your order will suddenly disappear from order status without any notification. Customer service does not have any knowledge. They will just keep you rotating from one...
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Product
Optumrx Website
#1332193
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Then it was switched to OptumRX. Nothing but problems every single order. Website just spins and spins, can't confirm order date. Have changed order dates by phone and still getting notices to receive meds incorrectly. Makes me get a new password, then does not accept...
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Anonymous
R Danny

Just spins for me too. Thought it was ONLY ME. Drove me crazy

Product
Optumrx Website
#1305725
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After trying for over two hours, I still can't log in to the website, to refill prescriptions. I called customer service, and it took four calls to get through to a human being (automated answering machine was not responding to data I was inputting). Customer Service...
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1.2
Product
Optumrx Website
I didn't like
  • Anything at all about my contact with them today
#1305210
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Optumrx - Unable to navigate website easily.

Want yo locate formulary to check on availability of partcular meds. Never had such problems with Express Scripts.
Product
Optumrx Website
#1229669
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OptumRx on Pissed off customer. I completely agree with previous customers. I've been trying to get an Rx filled for 29 days. They have approved this Rx for 6 years. It needs a pre-authorization which has been done many times, but always a hassle since they give the MD...
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2.0
Product
Optumrx Website
I didn't like
  • Bad business ethics
#1221886
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There are not enough words to describe how horrible Optum RX is.I have been unable to use their pricing function or see my claims for 6 MONTHS. I have sent message after message after message and their response is always one of the following "we can see all your info,...
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1.0
Product
Optumrx Website
I didn't like
  • Never resolving anything
  • Lack of communication
  • Blaming the customer
#1186212
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OptiumRx has the least user-friendly website I have ever seen.Spoke once to a representative to see whether a certain brand of glucose monitoring strips would be covered, as I LOATHE the machine I am using. She was clueless and started telling me that, "Yes, Freestyle...
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1.5
Product
Optumrx Website
#1183415
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Again today their website does not work and does not reflect my mail order prescriptions.And like in the past you hear "yes we are aware" that said that is ALL they will tell you. They have no idea if it will be functional in a day, week month etc. Never have I worked...
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Anonymous
Casey

Not only is their feedback form limited to 250 words, but after editing and re-editing and condensing my message to be within the limited, the site wouldn't allow me to submit...

1.9
Product
Optumrx Website
#1136581
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Now you have to click a button on the website to have them call you. They do, but then put you on a silent hold for several minutes and then hang up. There is basically no way to reach them. I am having my doctor call my prescriptions in to the local CVS from now on because it seems that OptumRx...
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2.0
Product
Optumrx Website
I didn't like
  • Website
  • Inability to contact by phone
  • Being hung up on
#1117377
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The Optum RX website, devoted to providing their customers with the ability to order prescriptions on line, has been non-functional for almost 2 months.They have committed CORPORATE HARA KIRI. I have never experienced anything like this. This is by far the most...
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Product
Optumrx Website
#1113335
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