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1 comment

Single worst customer experience in my life. Agents are awful, website is worse, mobile app flat out doesn't work.

Every order requires a minimum of 3 calls to the service line.

Product or Service Mentioned: Optumrx Website.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Nov 19, 2016.
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Mill Valley, California, United States #1249946

same as the other upset customers of OPTUMRX, just sent me the wrong prescriptions again again again. Really this has been going on since July and they still haven't worked it out and i am fed up.

usually don't complain about companies and try to understand that ill prepared and uneducated phone answers are stuck if computer can't think for them. So everytime there is a problem and my health is suffering as a result. never on time, never proper quantity, or dosage in spite of repeated sending of RX from doctors and all the politeness i can manage.

finished with the polite, and hope that others avoid this trap, alas they will most likely suppress any criticisms since that would mean less profit from sick people and they prefer that we are sicker and sicker since they figure we would have to give them more money. never again, and please be warned.

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