I placed a 90 day order. OptumRX sent me a 50 day supply and charged me for 90 days per my agreement. My doctor called the pharmacy to insure more was needed to last 90 days so that I would receive the correct amount.
OptumRX honored the doctor's request and sent out the additional medication to make up for the 90 day supply. The invoice AND Web site indicate a $0 balance.
However, mid March there was a $70 charge on my credit card. After 4 calls, and 3 weeks+ I was told that the accounting department had made the charge claiming it was owed for the "make up" the 90 days of product without advising me.
No resolution, so now I have to find somewhere else to go.
Product or Service Mentioned: Optumrx Premarin Prescription Refill.
Reason of review: Pricing issue.
Monetary Loss: $70.
Preferred solution: Full refund.