Not resolved

OptumRx is having poor website and having lots of problem. I cannot even make online payment.

Your order will suddenly disappear from order status without any notification. Customer service does not have any knowledge. They will just keep you rotating from one department to other. If you ask any question why I am not able to do this they simply say they do not know.

If your medication is on hold they will not even inform you. Also they takes lots of time in processing order and deliver the medication, if there does not care even if the medication is super urgent for us.

I am really disappoint with their service. I do not why UHC insurance is not flexible with any pharmacy.

Product or Service Mentioned: Optumrx Website.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Aug 17.
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