Optum RX has very deceptive default signup process for registering people for their "hassle only" auto refill program. This causes unwanted shipments to arrive and they won't give you a return material authorization under any conditions.
Another issue I often find is the blank pricing information on benefit website when you order so it's mystery pricing applies when it comes to billing time. Strange how they always have pricing available at billing time but not when ordering.Phone answering system that goes to great legnths to avoid actually talking to customers.
Only so they can drop the line when you answer. Customer service surveys that majically don't happen when they think there service sucked....pretty often.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Order processing issue.
Preferred solution: Held accountable by the pharmacy board for their unscrupulous business practices..