I tried to complain to OptumRx about an ongoing need of prior authorization. I've been on the medication for more than 7 years and each time they get a new prescription they seem to need a new prior authorization.
In voicing my complaint to OptumRx representative on the phone I was told that she could no longer help me if I continued to cuss at her. So they force feed us the bottle-neck policies yet have every excuse to not hear the patient complain. I believe I told the representative that the whole *** medical situation is a mess and it was frickin' ridiculous.
I'm not sure what the thin skinned rep considered a cuss but I didn't consider anything I said to be a cuss. If they're going to put up unnecessary barriers to us patients getting the medications prescribed by our doctors then they should realize there are going to be serious complaints and grow some thicker skin.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Order processing issue.