well i've just changed my mind about optum rx!!!!! i was going to sign up with them until I read the reviews!!!!!
actually I was a little leary because of their connection with SYMPHONIX!!!!! symphonix being the WORST insurance company i have ever dealt with. EVERY SINGLE MONTH i would get to my pharmacy only to be told that they were not accepting a certain medication!I called them, spoke for 1/2 hr. on my CELLPHONE!
THEN the pharmacist talked to them. supposedly it was straightened out. it was a day early so i couldn't get the prescription. i come back the NEXT DAY, and it happened AGAIN!
I took 6 months of this! I spoke to every supervisor that was available, and it was like talking to a BRICK WALL!!!!!!!
so i have now changed insurance companies! so far, so good!
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