My doctor had to submit a refill prescription for my medication recently, it took approximately 3 weeks to the order filled. Every time i contacted Optum they would tell me they had not received the order and that they have reached out to my doctor.
I contacted my doctor who said that they have repeatedly submitted the prescription to them and that it was on Optum's end. Countless phone calls and after 3 weeks finally got the order submitted, thank goodness i still had some meds left over from the previous order!!! I finally received my prescription in the mail and they sent me my medication and two bottles of medication for a random person that included anti seizure meds and meds for gout. I immediately contacted Optum and they were supposed to send me a package so i can return this poor persons meds but now three weeks later and three phone calls i have not received anything.
I am pretty sure there is a HIPA violations in here somewhere as well as i could have been seriously injured taking anti seizure medications. I am very unhappy with this service and have let our employer know.
Reason of review: Damaged or defective.
Preferred solution: Full refund.
I liked: Encountered the same problem twice already.