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Optumrx - Improved

They seem to be more responsive and efficient lately.
#1448957
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Optum Rx charged my bank account 10 additional times after they already was paid a week prior. This caused my bank account to acquire overdraft fees. Customer service has been impossible to deal with, reps tell you they will look into it, and call you back. They never...
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h.kitchener
h.kitchener

Sounds like you made a grave error by giving them either your debit card info or your actual bank account numbers so they could just take money from your bank account. Using e...

#1447117
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I would give them 50 negative stars, but I had to pick one in order to be able to put in a comment. I tried to find out how much a prescription would cost. After being transferred to 5 different "customer service" people (one who I was transferred to was humming songs...
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#1446206
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Optumrx - Just Awful

I the glucose meter and test strips I was using was not working for me (required too much blood and inaccurate). I wanted to get a cheaper meter with less costly test strips. There are literally hundreds of different meters out there, and they said they only cover one and I could not get a different one. Their web site is terrible and the customer service reps know nothing about health.
1.0
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Customer service
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Website
I didn't like
  • Customer service
  • Never resolving anything
  • Letting my drugs run out
#1444368
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Optum is absolutely ridiculous to deal with!!!! I am a RN, a medical professional and have problems maneuvering their system! Multiple times I have requested to speak to a supervisor to voice my concerns. I handle the medications for my mother in law who is elderly. If...
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1.2
#1440370
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Optumrx - Horrible Experience!

I’ve been trying to get an Rx filled through optum for two months and they just can’t get it right. I’ve called 12 times and my doctor has called twice in the past five weeks and they continue to drop the ball. A few weeks ago, after speaking with my eighth CSR I thought they finally got it straight and I’d get my Rx. He assured me he spoke to the pharmacist and everything was in order. Even promised to pay for expedited shipping. Not only did it not ship but I got an email that the order was cancelled! Going back to Publix pharma. Don’t waste your time unless amazon buys them and fixes their delivery process.
1.2
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
#1440241
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Today is Jan. 2, and my new insurance and drug benefits just went into effect. So I registered on the OptumRx website. Fine and dandy. Now what? I don't see how to enter my routine maintenance meds, so they are archived. The site promises me that I can shop and compare...
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#1439251
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Optumrx - Absolutely abissmal

Never seem to get drugs correct
#1435693
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They had 2 scripts, they 2 of mine 3 weeks and I talked with them last week and they said it was going and then I called monday and it was going out in 2 days, I said, now they say they need a Dr's letters on. them approving them, my dr said approving what? They said...
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1.0
#1434758
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I'm not going to get into a play-by-play, but let's just say that nearly every prescription sent into OptumRx has been screwed up...and what I mean by that more specifically is that these basic (non-controlled) medications get sent in, and I don't hear anything back....
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#1427363
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