They sent me a 90-day prescription renewal, saying it was my automatic 90-day renewal. I do not have an auto renewal. I had just received a 90-day renewal that I ordered. By the time I realized they sent it, they had charged my bank account $440.28. My normal 90-day...Read more
I didn't like
- By far the dumbest people i have dealt with i will sue
Lied 4 times in three weeks, now I have no medicine. Switching to Walgreens and I feel that the FDA should step in. Optumrx CEO should be tarred, feathered, eviscerated and left for vultures. They will say any thing to get you off the line, and Courtney, Tequila and...Read more
Received an email 4 days after submitting my prescription stating there was an issue with my order. Turned out their website is once again screwed up due to site maintenance (they can never tell you when it will be working again; they tell you “to just keep checking...Read more
OptumRx - Ripping people off
They dont care its mandatory 90 day supply even if you cant afford 3 months at once. They dont care that your happier with your choice of pharmacist or in person care. Or that the weather is above or below appropriate temp for medications. Half their people dont even know what they are doing and quote wrong or charge us wrong and their mistake leaves us without meds for days or weeks.
OptumRx - Try to see if my Odette is in process . One says hold
Order. Is my order complete
OptumRx - Worst customer service
Called in for preauthirazation infirmation. Gave 3 differwnt stories from 3 seperate reps. Depe ding o. which rep you vet determines the answer.
OptumRx - Great customer service
Had to give new credit card in9fo.
Received email instructing me to call OptumRx, as there was an issue with my order. No problem, just needed to update CC. Four days later, same thing; seems the idiot CSA I dealt with first time did not update my CC correctly. So second CSA acknowledged that and...Read more
I didn't like
- Customer service agents
OPTUM Rx DOES NOT FILL ANY PRESCRIPTIONS ON THE WEEKENDS, per my conversation today 12/3/17, with SEQUATT, in the Escalation Department in Kansas. The data entry department and the fulfillment (pharmacy) departments are closed on the weekends!!!!! Since you can’t be...Read more
It is impossible to get a prescription automatically refilled without having a credit card on file with OptumRx. I do NOT want my credit card held on file there because of concerns of hacking. So every refill requires a phone call and dealing with an automated response...Read more
My employer recently switched our pharmacy coverage to Optum RX, I guess in an attempt to lower costs. I am a firm believer in the "you get what you pay for" philosophy. This company has only had our contract since October and our HR department has already had numerous...Read more
.In my complaint abo ut optum rx I should of stated that they were not aproving generic adderall.In the past CVS told me my insurance doesn't cover named brand.A doc.told me there is a difference between name brand & generic: The in active ingredients interact...Read more
I would be cautious utilizing OptumRX, they quoted us a savings on our 90 day supply of medication. When the first prescription arrived, it was 60% more than what they quoted us and 34% more than what we payed monthly at our local pharmacy. When I called to question...Read more
I didn't like
- Listening to why it was not their fault
Again today their website does not work and does not reflect my mail order prescriptions. And like in the past you hear "yes we are aware" that said that is ALL they will tell you. They have no idea if it will be functional in a day, week month etc. Never have I worked...Read more
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