OptumRx Reviews

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New Reviewer
I SO agree with the complaint from JazznJavaSF. I, too, used Prescription Solutions for many years until the were taken over by OptumRx and I never - or seldom - had a problem. Now, every month I get closer to having a heart attack, panic attack, hiatal hernia...
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92 comments
#1836652

Is that really how it is in reality? I don’t leave my room but this prison is killing me.

Which is the lesser of the two evils? I don’t like pop tarts. And Troy isn’t getting enough happiness out of this to make it worth the trouble. It just makes him miserable and when he enters my little Shoebox full of that negativity, I feel it like it’s mine.

I express the oppression and insecurities like a girl and then Troy’s negativity turns into resentment. He gets to basically add those two lovelies together; neg-resent.

Then he wants to fight but he doesn’t want to win and he doesn’t want to lose so I am neither discarded or embraced. Troyshelly0816@***.com

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ID
#372787 Review #372787 is a subjective opinion of poster.
Service
Optumrx Prescription Refill

Refills

I would like the right phone number to call you. please I would like the right phone number to call you please
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ID
#2873599 Review #2873599 is a subjective opinion of poster.
Location
North Fort Myers, Florida
Just spent 1 hrs./ 35 minutes trying to get refill of a drug I have been using for several years. Re-authorization for every six months is an insurance scam, as the Rx itself is good for a year. United HC did not "approve" my doctor's re-authorization, without an...
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ID
#2873388 Review #2873388 is a subjective opinion of poster.
Preferred solution
Apology

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Verified Reviewer
New Reviewer
My name is Rebecca Mangan. I worked for Walmart for 3 and a half years. I had been taking the medications Paroxotine and Yaz for about 15 years for my Premenstrual Dysphoric Disorder (PMDD). Your insurance company doesn't cover Yaz, so I tried to get prior...
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ID
#2858910 Review #2858910 is a subjective opinion of poster.
Location
San Clemente, California

"This drug is a plan exclusion."

If you're not going to cover a medication that my doctor prescribes, then I don't know why you exist. Other than to leech money from me and the company I work for.
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ID
#2847028 Review #2847028 is a subjective opinion of poster.
Location
San Jose, California

POOR POOR POOR CUSTOMER SERVICE

Been attempting to Fax documents to Optumrx for over an hour, almost impossible to find a FAX number or email address.

User's recommendation: Better Customer Service.

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ID
#2827367 Review #2827367 is a subjective opinion of poster.
Location
Howell, Michigan

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Verified Reviewer
New Reviewer

*** customer service

Made online medication order for heart meds on Aug. 7, 2021. They mailed my prescription to Illinois, then Indiana and now in Ohio. I live in California. Not one person would help me. Totally ignorant. Was sent a email saying order would be delivered on Aug.12. No one will help me.
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ID
#2774134 Review #2774134 is a subjective opinion of poster.
Pros
  • Delivery and price
  • Convenience and price
Cons
  • No one speaks english
Loss
$20
Preferred solution
Deliver product or service ordered

Poor Service

They called me to confirm a prescription. After a lengthy automated sign-in process they kept hanging up on me. Never spoke to a live person.

User's recommendation: Use a different provider.

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ID
#2762927 Review #2762927 is a subjective opinion of poster.
Location
Boca Raton, Florida

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Verified Reviewer
New Reviewer

Called for refills - got a pitch for Life Alert.

Called to refill 4 prescriptions using the phone number on my pill bottles. Got a person selling Life Alert instead. Supposedly they transferred me to the number I needed but it was wrong. Had to look up customer service number on line. Once connected poor woman on their end couldn't update the expiration date on my debit card and needed help from supervisor. What should have taken a few minutes took about an hour. I just hope I get my meds.

User's recommendation: Never had a problem before this. Make sure you have the correct phone number.

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ID
#2727474 Review #2727474 is a subjective opinion of poster.
Pros
  • Convenience of pharmacy-by-mail
Cons
  • Sales of other product
Preferred solution
Easier and faster access and no pitches for products.
New Reviewer

Rude agent

I called to figure out some information for getting my RX through them since I have new insurance, and the guy that helped me was not friendly. First he told me that it was just impossible for me to get my RX in time from them, which, I think could have been worded nicer? Then he told me I was making things too complicated when I didnt understand what he was telling me. It was rude and I corrected him.
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ID
#2705706 Review #2705706 is a subjective opinion of poster.
Service
Optumrx Customer Care
Pros
  • Cost and delivery
Cons
  • Incompetent employees
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Terrible service

Update by user Jun 07, 2021

CAN NOT DO THEIR JOB!

Original review posted by user Jun 07, 2021
This is by far the worst so-called pharmacy I have ever had to use. They are negligent in their service. Let's see what they have to say to the DOH.NO
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ID
#2592695 Review #2592695 is a subjective opinion of poster.
Service
Optumrx Prescription Refill
Cons
  • Cannot fill prescriptions
Preferred solution
This pharmacy PUTS MY HEALTH IN JEOPARDY.

For information

Had and have trouble accessing appointment information on web site. First appearance sounds easy but you can get tangled up and still not find what you're looking for. If you are patient and persistent you might get lucky. I still can't find my appointments and frustrated so stopped trying for now.

User's recommendation: Find someone who can walk you through the access process. It's not easy.

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ID
#2583669 Review #2583669 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer
New Reviewer

Horrible at best

The public is aware that Optumrx is a for profit organization. Many of its members are retirees. Medications which were doctor prescribed are being denied without sufficient explanation. Doctors who have submitted required reasons as to why these medication should or must be continued are being ignored. Why?

User's recommendation: School Boards: use another reputable Pharm. company!

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ID
#2582068 Review #2582068 is a subjective opinion of poster.
Cons
  • Cancelling an order
  • Uncaring - no concern
  • Management failure to resolve issues
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Poor communication with my doctors office.

After 2 weeks of communication by my doctor to sent my scripts in to by filled, I have chosen another company to service my needs. BTY, United Health gave me their fax number for the doctor to use.
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ID
#2497168 Review #2497168 is a subjective opinion of poster.
Service
Optumrx Prescription Refill
Preferred solution
Let the company propose a solution

Until the last two 90 day review cycles, I would have said positive things about my experiences. Not so since!!

Delayed mailing of orders (and add in the post office's own delays for ready made double trouble). Clumsy communication in efforts to resolve urgent need for a small amount of the medication to span the gap. "Overnight" service for emergency circumstance is now "within a few days".

User's recommendation: Reorders should be placed way in advance.

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ID
#2485538 Review #2485538 is a subjective opinion of poster.
Location
Cleveland, Ohio

Dissatisfied

Today a manager still has not called back and I left a message on Thursday they were all busy too busy to get on a call and I was told I was going to get a call back did not get a callback. Got the prescription in the mail on Saturday which was the needle portion of it the needles came to different sizes and a different size then was sent to me last month

User's recommendation: Don’t use.

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ID
#2479697 Review #2479697 is a subjective opinion of poster.
Location
Haddon Heights, New Jersey

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