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They sent me a 90-day prescription renewal, saying it was my automatic 90-day renewal. I do not have an auto renewal. I had just received a 90-day renewal that I ordered. By the time I realized they sent it, they had charged my bank account $440.28. My normal 90-day...
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2.5
I didn't like
  • By far the dumbest people i have dealt with i will sue
#1145684
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Lied 4 times in three weeks, now I have no medicine. Switching to Walgreens and I feel that the FDA should step in. Optumrx CEO should be tarred, feathered, eviscerated and left for vultures. They will say any thing to get you off the line, and Courtney, Tequila and...
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#1142451
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Received an email 4 days after submitting my prescription stating there was an issue with my order. Turned out their website is once again screwed up due to site maintenance (they can never tell you when it will be working again; they tell you “to just keep checking...
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Anonymous
Marty

Name calling isn't going to inform the educated readership of this forum or garner sympathy for your situation.Please explain how the customer accessible website caused a tota...

#1142076
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OptumRx - Ripping people off

OptumRx
#1136049
1.4
Details
They dont care its mandatory 90 day supply even if you cant afford 3 months at once. They dont care that your happier with your choice of pharmacist or in person care. Or that the weather is above or below appropriate temp for medications. Half their people dont even know what they are doing and quote wrong or charge us wrong and their mistake leaves us without meds for days or weeks.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
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OptumRx - Try to see if my Odette is in process . One says hold

OptumRx
#1133308
3.0
Details
Order. Is my order complete
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
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Product or Service Quality
Staff
Turnaround Time
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OptumRx - Worst customer service

OptumRx
#1123993
1.0
Details
Called in for preauthirazation infirmation. Gave 3 differwnt stories from 3 seperate reps. Depe ding o. which rep you vet determines the answer.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website

OptumRx - Great customer service

OptumRx
#1120555
Had to give new credit card in9fo.
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Received email instructing me to call OptumRx, as there was an issue with my order. No problem, just needed to update CC. Four days later, same thing; seems the idiot CSA I dealt with first time did not update my CC correctly. So second CSA acknowledged that and...
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1.0
I didn't like
  • Customer service agents
#1142059
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OPTUM Rx DOES NOT FILL ANY PRESCRIPTIONS ON THE WEEKENDS, per my conversation today 12/3/17, with SEQUATT, in the Escalation Department in Kansas. The data entry department and the fulfillment (pharmacy) departments are closed on the weekends!!!!! Since you can’t be...
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1.3
#1141431
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It is impossible to get a prescription automatically refilled without having a credit card on file with OptumRx. I do NOT want my credit card held on file there because of concerns of hacking. So every refill requires a phone call and dealing with an automated response...
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1.3
#1138504
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My employer recently switched our pharmacy coverage to Optum RX, I guess in an attempt to lower costs. I am a firm believer in the "you get what you pay for" philosophy. This company has only had our contract since October and our HR department has already had numerous...
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#1138293
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.In my complaint abo ut optum rx I should of stated that they were not aproving generic adderall.In the past CVS told me my insurance doesn't cover named brand.A doc.told me there is a difference between name brand & generic: The in active ingredients interact...
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1.6
#1137745
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I would be cautious utilizing OptumRX, they quoted us a savings on our 90 day supply of medication. When the first prescription arrived, it was 60% more than what they quoted us and 34% more than what we payed monthly at our local pharmacy. When I called to question...
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1.0
I didn't like
  • Listening to why it was not their fault
#1136697
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Again today their website does not work and does not reflect my mail order prescriptions. And like in the past you hear "yes we are aware" that said that is ALL they will tell you. They have no idea if it will be functional in a day, week month etc. Never have I worked...
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1.9
#1136581
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