I had called the company and got some lady with a dog barking in the back ground. I was told by tge company that they use people who are a third party of the company. They work for the company at home!! Make sure when you call, you ask if they are at the company or at...Read more
OptumRx - Very happy
I don’t understand all the negative reviews. I didn’t use Optumrx for years for that reason, then finally decided to give them a try. I’ve placed four orders so far. Each one went smoothly and swiftly and my meds arrived very quickly and correctly. I ordered by phone. Maybe that made a difference, since the complaints seem to largely revolve around online ordering.
First they sent me tramadol without question I'm in Nevada . Second my order was short. They can't do anything right. Customer service sucks I get several different answers . They lost a prescription and found it. On the insurance side of the company they lied . They...Read more
The company I work for uses Optum RX for coverage. I've been an insulin dependent Diabetic for 35 years. They demanded pre-authorization for my Novolog script. Fine. Had my Endo contact them and "pre-authorize it". I was down to a half bottle of insulin. Went to fill...Read more
I didn't like
- Incompetent untrained
My husbands employer went with them this year. They are horrible he is diabetic and they will only cover test strips for the life scan meter which you can not get and non of the pharmacy’s carry or will order for you. So according to them either pay out of pocket or...Read more
OptumRx - Scam artists!
Wanted to charge 629.00 for a med. I paid 35.00 OTC...
I was with Walgreens mail service never a problem. March 15th I got switched to OptumRx. I sent in my prescriptions on one paper in the end of March 30 to early April. My last refill was March 9th 2018. I know it's 3 to 5 days to get there. Then a 5 to 10 day...Read more
Literally spent 4 days Approx 8 hours on the phone trying to get my medication approved that I’ve taken for 4 years and had a one year approval. Sounded like people partying in background. My calls were dropped numerous times. No one knew what the *** they were doing....Read more
PLEASE TAKE NOTE OF ALL THE COMPLAINTS ABOUT OPTUM RX! YOUR CUSTOMERS DESERVE BETTER UNITED HEALTHCARE! Not shipping medication on time!!!!Not shipping medication overnight in an emergency!!!!!!! Will be switching back to Walgreen's!!!! Disgusting they way this company...Read more
Optimum Rx offered me 0 co-pays on tier-1 and tier 2 for the mail delivery. Since I take so many medications and I'm only 56 I figured this was the only way I could afford them I'd rather do without them. I have never seen such idiots in my life now I see why they're...Read more
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