Most helpful review
New Reviewer

Mad as ***

I SO agree with the complaint from JazznJavaSF. I, too, used Prescription Solutions for many years until the were taken over by OptumRx and I never - or seldom - had a problem. Now, every month I get closer to having a heart attack, panic attack, hiatal hernia...
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92 comments
#1836652

Is that really how it is in reality? I don’t leave my room but this prison is killing me.

Which is the lesser of the two evils? I don’t like pop tarts. And Troy isn’t getting enough happiness out of this to make it worth the trouble. It just makes him miserable and when he enters my little Shoebox full of that negativity, I feel it like it’s mine.

I express the oppression and insecurities like a girl and then Troy’s negativity turns into resentment. He gets to basically add those two lovelies together; neg-resent.

Then he wants to fight but he doesn’t want to win and he doesn’t want to lose so I am neither discarded or embraced. Troyshelly0816@***.com

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ID
#372787 Review #372787 is a subjective opinion of poster.
Service
Optumrx Prescription Refill

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Verified Reviewer
New Reviewer

Terrible company, skirts the rules to make money

Briovarx is owned by United Health Care, which means they are in bed together. I am on Humira for rheumatiod arthritis. The injections cost over $6000 per month. After I was on the drug a year (with a high deductible), OptumRX/BriovRX tried to boot me off it by...
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ID
#3996385 Review #3996385 is a subjective opinion of poster.
Loss
$6268
Preferred solution
Full refund
New Reviewer

Very good customer service and not a long wait!

Customer service very very kind to me. I am 74 and not tech savvy I dont know how to log in. Thank you for the service you provide. I dont drive much and especially in the winter so I am happy my meds arrive at home.

User's recommendation: Highly recommend.

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ID
#3932339 Review #3932339 is a subjective opinion of poster.
Location
Saint John, Indiana

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Verified Reviewer
Junior Reviewer

DO NOT SAVE THE 10.00 a year they advertise IT ISN'T WORTH THE AGGRAVATION

OptumRx - DO NOT SAVE THE 10.00 a year they advertise IT ISN'T WORTH THE AGGRAVATION
What can you say about a company like OPTIMRX that promises you great savings and then only saves you pennies? DO NOT USE THEM What can you say about a company like OptimRX that hires un-knowledgeable people to answer their phones? DO NOT USE THEM What can you say...
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1 comment
#2253952

I do understand these recent complaints on optum rx. When these foreigners don't get what I'm saying.

I get off and call UnitedHealth and tell them about the problem. Uhc will call optumrx with me on the phone and address the problem and anything else.

This has been helpful when I'm tired of explaining. It's to much.

ID
#3890147 Review #3890147 is a subjective opinion of poster.
Location
Los Angeles, California
Cons
  • Customer uncaring service

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Verified Reviewer
New Reviewer

Where to begin???????????

Basically everything. They all of a sudden claim to not know my shipping address, not only 6 months into the year, but after MANY years. They text me about orders they are processing, but never process! They do not have any communication skills, whether via email or...
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ID
#3855900 Review #3855900 is a subjective opinion of poster.
Cons
  • Awful employees and zero results
  • Unaccountable
  • No follow through

Lied about Prescription Refund

One of my prescriptions required a pre authorization, I called and one of their customer service rep advised me to pay for my prescription out of pocket while I waited for the pre authorization ($620) then once it was approved, they would then refund me the $620. Pre authorization was approved, I sent all required information ( Refund Form, receipts, etc) everything they asked for, and still was denied. Company sucks!

User's recommendation: Don’t use this company.

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ID
#3840518 Review #3840518 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
New Reviewer

Cost of drugs

I was calling to find out if new diabetic drugs are formulary. I was told Ive been a member since 2014 Then they hung up!
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ID
#3826674 Review #3826674 is a subjective opinion of poster.
Location
Saint Louis, Missouri
New Reviewer

I hate giving a single star but that is the minimum. Just wish I had the minimum level of service to go with it.

Website is horrible and has been down for me for days. I finally called their service line and went into zombie hold. I finally had to give up they beat me down by continually telling me to login to do all these wonderful things when it is because I can't login that I called. I am going to have to call my doctor and beg him to call in a prescription for me because OptumRx sucks so bad I can't get what I am paying for.

User's recommendation: Do anything u can not to use OptumRx.

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ID
#3814588 Review #3814588 is a subjective opinion of poster.
Cons
  • Horrible customer service
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

The worst company I've ever dealt with

This has got to be one of the most incompetent companies I have ever dealt with. I have MI Medicaid. I tried to set up a specialty medication account for one of my meds that I needed transferred from Specialty Walgreens and after 1.5 hrs on the phone we got it set up....
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ID
#3787002 Review #3787002 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Terrible customer service

they do not cancel medications that i ask to be cancelled. i am being told they are cancelled only to receive them in the mail along with medications that are no longer active. i have a balance due with this company. they will not fill prescriptions that cost nothing....
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ID
#3784351 Review #3784351 is a subjective opinion of poster.
Service
Optumrx Prescription Refill
Pros
  • Delivery of medications by mail
Cons
  • Never received refund check
  • Never resolving anything
Loss
$16
Preferred solution
Let the company propose a solution
New Reviewer

New customer setting up prescription refills

I just switched to optuprx from medicare because I got married and my wife has coverage through her employer of 25 yes. I was assured by the optum representative that the transition would be effortless, I have epilepsy and on ssdi bec of a traumatic brain injury,...
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ID
#3778360 Review #3778360 is a subjective opinion of poster.
Location
Doylestown, Pennsylvania
Pros
  • Nooooone
Cons
  • Negligent mislabelling of prescriptions
Preferred solution
Full refund

Terrible customer service

- Theyre not consistent with regular fulfillment. - Meds do not arrive when promised - Unresponsive when asked for help

User's recommendation: Get prescriptions at your local pharmacy.

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ID
#3775792 Review #3775792 is a subjective opinion of poster.
Location
Traverse City, Michigan

VERY POOR SERVICE

I have had multiple, multiple conversations to obtain my cosentyx injection this month and in previous months. This is a medication for severe psoriatic arthritis, I start feeling the effects of the arthritis about one week prior to getting my monthly injection. I was...
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ID
#3772833 Review #3772833 is a subjective opinion of poster.
Location
Lindale, Texas
Pros
  • Some reps tried to help
Cons
  • Incompetent employees and lots of hassle
  • Ever
Preferred solution
Deliver product or service ordered
New Reviewer

Furstrated trying to verify my persriptions that i suspect need to change

perscriptions going through Walmart to be filled! Please write at least 100 symbols Please write at least 100 symbols Please write at least 100 symbols Please write at least 100 symbols
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ID
#3716947 Review #3716947 is a subjective opinion of poster.
Location
Graham, North Carolina

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Verified Reviewer
New Reviewer

Irritated. I shouldn't have to contact so often to correct an issue.

The website sucks. I entered my new address twice, and it still confirmed the shipping as the old address. I immediately called and was advised my order was going to the new address. Not only that, but I asked the customer service representative if she would remove the...
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ID
#3639165 Review #3639165 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Pros
  • Being able to order 90 day supply
  • That they are professional and respectful
Cons
  • Customer service no answers
  • Order processing
Loss
$11
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Was offered expedited shipment of a medication 5 days ago, still not even brought to Post Office

OptumRx - Was offered expedited shipment of a medication 5 days ago, still not even brought to Post Office
On May 28, I called for a medication refill, as I was out of pills. The person I spoke with told me she would put it through as expedited so that I would get it as of yesterday or today. I looked at tracking, and it still hasn't even been sent to the post office for...
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ID
#3629606 Review #3629606 is a subjective opinion of poster.
Pros
  • Delivery of medications by mail
Cons
  • No communication about delays
  • Delays in mailing medications
  • Horrendous customer service
Preferred solution
Deliver product or service ordered

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