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I SO agree with the complaint from JazznJavaSF. I, too, used Prescription Solutions for many years until the were taken over by OptumRx and I never - or seldom - had a problem. Now, every month I get closer to having a heart attack, panic attack, hiatal hernia...
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Anonymous
Anonymous

You must be one of the problems why is it when I talked to customer service I get a different answer every Tim and promises that end up being lies you homers are going to get ...

Anonymous
Anonymous

I know it doesn't count but I care,I also understand your situation. I wish someone could change this mess,I'm basically working to pay for my health insurance so I can get m...

#372787
Reply to reviews
I have been dealing with these IDIOTS for way too long. However, they know they are the only game in town. Problem #1: They allege an "80-20 Rule" which DOES NOT EXIST IN ANY LAW, REGULATION, etc. I had this confirmed by "Jocelyn" after filing a formal complaint...
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Anonymous
Lynda G Wonn

I agree that Optum has entirely too much power, that decision-making is predicated on generating revenue for them and that customer service is poor. I also know that our gover...

Anonymous
Jen2929

I agree! I’m fed up with them. They don’t have a phone number to billing Dept and if you call customer service tells you no one talks to accounting ! What in blazes is going o...

2.0
I didn't like
  • Illegal activities
  • Violating my doctor patient rights
#845274
Reply to reviews
OPTUM RX IS PRACTICE MEDICINE WITHOUT A LICENSE, BREACHING THEIR CONTRACT BY WAY OF BAIT AND SWITCH, AND CAUSING SEVERE PAIN AND SUFFERING BY UNESSESARY HOLD-UPS IN THEIR PRIOR AUTHORIZATION DEPT. They are denying medications previously covered, stating they are no...
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Anonymous
Private

I smell CORRUPTION! Do not believe the good reviews about the Parmacy for the OPTUM RX company! I was harassed by mail from Optus RX to get my 90-day prescriptions from them b...

Anonymous
Rosie Miranda

My doctor is not going to jump through hoops so I can continue to get the meds I have been on for the past five years or more. If I gain weight and become diabetic because I h...

1.0
I didn't like
  • Treatment and lack of solution
#988447
Reply to reviews
Been dealing with my medical issues for over 20 years all of a sudden the State decided to contract this company for our medications. For the first time in 20 years i had my medications denied because they are not covered by them. They must think that they are doctors...
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Anonymous
Anonymous

I agree they denied the quantity of meds that I have been taking for 15 years. They also made me change the brand of Insuilin I take. Now I have to almost double the quantity ...

jeffhammell
jeffhammell

Good luck with your lawsuit, I hope they have to pay you millions, Optum is the worst prescription insurance I have ever dealt with.

I didn't like
  • Lousy customer service
#1223058
Reply to reviews
I suggest that everyone file a complaint with the following agencies to Optum Rx in their proper place. 1) State pharmaceutical board 2) State Attorney General 3) Your state Medicaid office 4) Federal Medicaid office and the Inspector General 5) Your governor office 6)...
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1.0
I didn't like
  • False advertising
  • Service
  • Constant excuses to not fill prescriptions
#1329060
Reply to reviews
Optumrx - Dangerous errors & insubstatiated denial
I quit using the mail order because they incorrectly filled every prescription, also incorrectly filled my daughters prescriptions. It was safer to pay more to have them filled at the local pharmacy. Fast forward, now I am 5 weeks post op with a complicated recovery,...
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1.0
I didn't like
  • Inappropriate denials
  • Multiple repeated calls on same issue
  • Unaccountable
#1313719
Reply to reviews
Optum RX has very deceptive default signup process for registering people for their "hassle only" auto refill program. This causes unwanted shipments to arrive and they won't give you a return material authorization under any conditions. Another issue I often find is...
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Anonymous
Anonymous

Something is missing from this story.

1.7
#1353371
Reply to reviews
This is by far the worst site I've ever dealt with. I am a United Health Care customer and I'm appalled they are still using OptumRX as their go to online pharmacy. As a result of this nightmare I'm now looking into changing my Medicare insurance provide from UHC to...
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1.9
#1349482
Reply to reviews
I ordered two medications on the same day. One needed to have an approval from my physician as the renewal time had run out. I was told it would be done. When I checked the website the next day it said the other medication was being sent. Then I got an email saying the...
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1.0
I didn't like
  • Tracking does not work
#1319229
Reply to reviews
Sadly, we had to transfer from express scripts to this insurance company. The majority of my issues pertain to them not covering controlled substances even though I've been taking them for years with express scripts without any issues. Need your first pain med refill...
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Anonymous
Anonymous

I have been getting the run around over insulin its not just pain meds. I have been without insulin for 2 weeks now because of their red tape and refusal to fill prescriptions...

1.0
#1197064
Reply to reviews