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I SO agree with the complaint from JazznJavaSF. I, too, used Prescription Solutions for many years until the were taken over by OptumRx and I never - or seldom - had a problem. Now, every month I get closer to having a heart attack, panic attack, hiatal hernia...
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Anonymous
Anonymous

I know it doesn't count but I care,I also understand your situation. I wish someone could change this mess,I'm basically working to pay for my health insurance so I can get m...

Anonymous
anonymous

We want to help you, because without your business, we would not have a job to go to. As a customer service rep with the company, I can assure you that we go above and beyond...

#372787
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I have been dealing with these IDIOTS for way too long. However, they know they are the only game in town. Problem #1: They allege an "80-20 Rule" which DOES NOT EXIST IN ANY LAW, REGULATION, etc. I had this confirmed by "Jocelyn" after filing a formal complaint...
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Anonymous
BUD

OPTUMRX - LIARS!

Anonymous
GARY BOND

THESE PEOPLE NEED TO BE SHUT DOWN! I CANNOT BELIEVE AARP ENDORSES UNITED HEALTHCARE! I AM CALLING MEDICARE TO COMPLAIN. THEY ARE FROM THE ANTICHRIST!!!!!!!!!!!!!!!!!! NO HEART...

2.0
I didn't like
  • Illegal activities
  • Violating my doctor patient rights
#845274
Reply to reviews
OPTUM RX IS PRACTICE MEDICINE WITHOUT A LICENSE, BREACHING THEIR CONTRACT BY WAY OF BAIT AND SWITCH, AND CAUSING SEVERE PAIN AND SUFFERING BY UNESSESARY HOLD-UPS IN THEIR PRIOR AUTHORIZATION DEPT. They are denying medications previously covered, stating they are no...
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Anonymous
shaygood

Well now I'm even more worried. We are being forced by Optum rx to do mail order on maintenance medications. It used to be optional. Ihave to switch to some kind of other dru...

Anonymous
Anonymous

I am having the same problem with this pathetic so called pharmacy! I will be out of medication in 6 days and no word on my prescription, after getting "prior authorization" I...

1.0
I didn't like
  • Treatment and lack of solution
#988447
Reply to reviews
I'm yet another CalPERS member with this problem. I've had an Anthem PPO plan for over ten years, and I've been taking medications requiring prior authorizations the entire time. In the past ten years, not a single one of my PAs has been denied...until now. Sure, Medco...
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Anonymous
Thomas

Keep getting calls about my wife's meds from Optum Rx and they want her to speak "with a pharmacist". Get calls at least 1x per week. The "pharmacist" says his name is Sam but...

Anonymous
robert christenson

My concerns with the telephone call is that it tells you to call this number and then the woman reads the number so fast that you can only get about three of the numbers. It...

#1003115
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Optum Rx blocked my pain medicine on the day I needed to fill it, this past Thursday. Ive been taking this medicine for years and now they want prior authorization. I was in so much pain and withdrawal that I paid the $724 to get it, taking my chances that it would be...
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Anonymous
DH

The extra scrutiny around the pain meds could be due to the national crisis of narcotics. I'm guessing you were on some sort of narcotic due to the withdrawals that you mentio...

Anonymous
Sam

I am in your position right now also. We have been with OptumRx for the last 3 years with little issues, but I went to go fill my pain medication yesterday and they denied bo...

1.0
#1163621
Reply to reviews
Beginning in December 2017, Optum RX started sending me prescriptions and randomly charging my account. In just over 2 weeks, they charged almost $800 to my account for prescriptions I told them I did not want them to fill and for prescriptions that were out of date...
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1.5
I didn't like
  • Entire process and they keep debiting account without permission
#1164605
Reply to reviews
This is the worst Rx company I have ever had to deal with. They have no idea what each department is doing. They have no records of orders placed, of phone calls from providers or members, of any status of orders. Each time my doctor places an order they have no record...
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I liked
  • Some reps tried to help
I didn't like
  • Inadequate processing of orders and false information
#1172479
Reply to reviews
Again today their website does not work and does not reflect my mail order prescriptions. And like in the past you hear "yes we are aware" that said that is ALL they will tell you. They have no idea if it will be functional in a day, week month etc. Never have I worked...
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Anonymous
Casey

Not only is their feedback form limited to 250 words, but after editing and re-editing and condensing my message to be within the limited, the site wouldn't allow me to submit...

1.9
#1136581
Reply to reviews
My employer recently switched our pharmacy coverage to Optum RX, I guess in an attempt to lower costs. I am a firm believer in the "you get what you pay for" philosophy. This company has only had our contract since October and our HR department has already had numerous...
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Anonymous
Anonymous

So sorry that this happened to your co worker. A case should have been created and marked urgent well before the situation reached such lengths. An emergency fill should have...

#1138293
Reply to reviews
OptumRx is not real forthcoming with their process. After they deny the two pre-auths, you can immediately appeal and ask it be submitted for review. CalPers members get two instead of one Pre-auth review. The CalPers Board thought it was protecting its members by...
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Anonymous
Kathryn Wing

OPTUMrxWhat a joke. We have tried repeatedly to get meds that we have taken for years with no avail. We are now paying over $400 a month to get the meds that had a low copay ...

Anonymous
Eric

I have had a cheap generic denied because it were not on the CalPers formulary.I also get this message that it is not FDA approved. This particular med, a topical solution f...

1.4
I liked
  • Some staff in pa very helpful
  • Staff did what they could to help
I didn't like
  • Demands physician treat their paperwork and not patient
  • Catchy slogans like evidence based hides profit from denials
  • Changed formulary after 49 billion dollar contract awarded
#1020572
Reply to reviews