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I SO agree with the complaint from JazznJavaSF. I, too, used Prescription Solutions for many years until the were taken over by OptumRx and I never - or seldom - had a problem. Now, every month I get closer to having a heart attack, panic attack, hiatal hernia...
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Anonymous
Anonymous

You must be one of the problems why is it when I talked to customer service I get a different answer every Tim and promises that end up being lies you homers are going to get ...

Anonymous
Anonymous

I know it doesn't count but I care,I also understand your situation. I wish someone could change this mess,I'm basically working to pay for my health insurance so I can get m...

#372787
Reply to reviews
I have been dealing with these IDIOTS for way too long. However, they know they are the only game in town. Problem #1: They allege an "80-20 Rule" which DOES NOT EXIST IN ANY LAW, REGULATION, etc. I had this confirmed by "Jocelyn" after filing a formal complaint...
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Anonymous
Lynda G Wonn

I agree that Optum has entirely too much power, that decision-making is predicated on generating revenue for them and that customer service is poor. I also know that our gover...

Anonymous
Jen2929

I agree! I’m fed up with them. They don’t have a phone number to billing Dept and if you call customer service tells you no one talks to accounting ! What in blazes is going o...

2.0
I didn't like
  • Violating my doctor patient rights
  • Illegal activities
#845274
Reply to reviews
OPTUM RX IS PRACTICE MEDICINE WITHOUT A LICENSE, BREACHING THEIR CONTRACT BY WAY OF BAIT AND SWITCH, AND CAUSING SEVERE PAIN AND SUFFERING BY UNESSESARY HOLD-UPS IN THEIR PRIOR AUTHORIZATION DEPT. They are denying medications previously covered, stating they are no...
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Anonymous
Richard E

UNC needs to clean up both their website and practices

Anonymous
Private

I smell CORRUPTION! Do not believe the good reviews about the Parmacy for the OPTUM RX company! I was harassed by mail from Optus RX to get my 90-day prescriptions from them b...

1.0
I didn't like
  • Treatment and lack of solution
#988447
Reply to reviews
Asking for a drug test from my dr. After many phone calls to optimrx trying to sort out why AGAIN they are with holding pain medication. THANKS TO OPTUM RX I AM NOW DEEP IN THE THROWS OF MEDICATION WITHDRAWL AGAIN. this IS DOING HARM. They now tell me they need proof...
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Anonymous
Anonymous

Iam going thru the same thing I have been on my pain medication for years and they kept dening my claim even though my Dr says I need it and now Iam going thru the withdrawal ...

#1368029
Reply to reviews
I have been taking the same medication for over 3 years. Our company changed to OptumRX and I have now spent the last two months in what feels like prescription *** due to the vague and inconsistent responses from the OptumRX people. My doctor, my third-party...
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1.0
I didn't like
  • Inadequate processing of orders and false information
  • No one with customer service in mind
  • Robotic scripted answers
#1370403
Reply to reviews
Optum RX has very deceptive default signup process for registering people for their "hassle only" auto refill program. This causes unwanted shipments to arrive and they won't give you a return material authorization under any conditions. Another issue I often find is...
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Anonymous
Anonymous

Something is missing from this story.

1.7
#1353371
Reply to reviews
Been dealing with my medical issues for over 20 years all of a sudden the State decided to contract this company for our medications. For the first time in 20 years i had my medications denied because they are not covered by them. They must think that they are doctors...
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Anonymous
Anonymous

I agree they denied the quantity of meds that I have been taking for 15 years. They also made me change the brand of Insuilin I take. Now I have to almost double the quantity ...

jeffhammell
jeffhammell

Good luck with your lawsuit, I hope they have to pay you millions, Optum is the worst prescription insurance I have ever dealt with.

I didn't like
  • Lousy customer service
#1223058
Reply to reviews

Optux Rx is absolutely terrible. You fail to send my medicine on time. Then you couldn't provide pre-authorization to pick up emergency medicine from local pharmacy (they tried to charge me full price). After 2 hours phone call and conversation with three...
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1.0
I didn't like
  • Mailing service
  • Lost my medicine
  • Customer service
#1398896
Reply to reviews
I suggest that everyone file a complaint with the following agencies to Optum Rx in their proper place. 1) State pharmaceutical board 2) State Attorney General 3) Your state Medicaid office 4) Federal Medicaid office and the Inspector General 5) Your governor office 6)...
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1.0
I didn't like
  • Service
  • Constant excuses to not fill prescriptions
  • Ada violations
#1329060
Reply to reviews
Optumrx - Dangerous errors & insubstatiated denial
I quit using the mail order because they incorrectly filled every prescription, also incorrectly filled my daughters prescriptions. It was safer to pay more to have them filled at the local pharmacy. Fast forward, now I am 5 weeks post op with a complicated recovery,...
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1.0
I didn't like
  • Policies
  • Inappropriate denials
  • Bad business ethics
#1313719
Reply to reviews