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I SO agree with the complaint from JazznJavaSF. I, too, used Prescription Solutions for many years until the were taken over by OptumRx and I never - or seldom - had a problem. Now, every month I get closer to having a heart attack, panic attack, hiatal hernia...
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Anonymous
Anonymous

You must be one of the problems why is it when I talked to customer service I get a different answer every Tim and promises that end up being lies you homers are going to get ...

Anonymous
Anonymous

I know it doesn't count but I care,I also understand your situation. I wish someone could change this mess,I'm basically working to pay for my health insurance so I can get m...

#372787
Reply to reviews
I have been dealing with these IDIOTS for way too long. However, they know they are the only game in town. Problem #1: They allege an "80-20 Rule" which DOES NOT EXIST IN ANY LAW, REGULATION, etc. I had this confirmed by "Jocelyn" after filing a formal complaint...
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Anonymous
Jen2929

I agree! I’m fed up with them. They don’t have a phone number to billing Dept and if you call customer service tells you no one talks to accounting ! What in blazes is going o...

Anonymous
Anonymous

Count me in on the lawsuit, i'm tired of dealing with these idiots.

2.0
I didn't like
  • Illegal activities
  • Violating my doctor patient rights
#845274
Reply to reviews
OPTUM RX IS PRACTICE MEDICINE WITHOUT A LICENSE, BREACHING THEIR CONTRACT BY WAY OF BAIT AND SWITCH, AND CAUSING SEVERE PAIN AND SUFFERING BY UNESSESARY HOLD-UPS IN THEIR PRIOR AUTHORIZATION DEPT. They are denying medications previously covered, stating they are no...
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Anonymous
Jennifer Chappell

Same here. They refused to fill my morphine & Dilaudid. Didn't tell me, my adjustor who approved to be filled. They demanded to speak with my pmd. They called & all the pharma...

Anonymous
Melissa Jiles

I have had almost every problem with Optum RX that has been posted in this thread. I too would like to actively pursue a class action lawsuit against them!!! How do we get thi...

1.0
I didn't like
  • Treatment and lack of solution
#988447
Reply to reviews
Been dealing with my medical issues for over 20 years all of a sudden the State decided to contract this company for our medications. For the first time in 20 years i had my medications denied because they are not covered by them. They must think that they are doctors...
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jeffhammell
jeffhammell

Good luck with your lawsuit, I hope they have to pay you millions, Optum is the worst prescription insurance I have ever dealt with.

I didn't like
  • Lousy customer service
#1223058
Reply to reviews
Sadly, we had to transfer from express scripts to this insurance company. The majority of my issues pertain to them not covering controlled substances even though I've been taking them for years with express scripts without any issues. Need your first pain med refill...
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Anonymous
Anonymous

I have been getting the run around over insulin its not just pain meds. I have been without insulin for 2 weeks now because of their red tape and refusal to fill prescriptions...

1.0
#1197064
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I'm yet another CalPERS member with this problem. I've had an Anthem PPO plan for over ten years, and I've been taking medications requiring prior authorizations the entire time. In the past ten years, not a single one of my PAs has been denied...until now. Sure, Medco...
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Anonymous
Neufeld-Williams

I got a text message from Optum at 0700 telling me refills were due.

Anonymous
Thomas

Keep getting calls about my wife's meds from Optum Rx and they want her to speak "with a pharmacist". Get calls at least 1x per week. The "pharmacist" says his name is Sam but...

#1003115
Reply to reviews
The company I work for uses Optum RX for coverage. I've been an insulin dependent Diabetic for 35 years. They demanded pre-authorization for my Novolog script. Fine. Had my Endo contact them and "pre-authorize it". I was down to a half bottle of insulin. Went to fill...
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Anonymous
Anonymous

The guy is right Optum should be drove out of business and a class action law suit should be. brought on them. They think there gods what is wrong with these people ? What a b...

NocturnalFennecFox
NocturnalFennecFox

NocturnalFennecFox you have zero idea of what I'm talking about. To vote not helpful is idiotic

1.5
I didn't like
  • Incompetent untrained
#1248371
Reply to reviews
To Whom It May Concern, My husband, Christopher Minerva, was a Senior Corrections Officer at the New Jersey State Prison until he was attacked by an inmate in August of 2010. After this attack he was forced to retire due to the injuries he received. Shortly before his...
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1.0
#1218206
Reply to reviews
Absolutley the worst company ever. Makes Express Scripts look like a messiah. I am actually shocked at how poorly run and managed this company is. I have been unable to log into the website since they became our prescription service, I have no way to know what they...
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Anonymous
Anonymous

QUOTE : " I didn’t notice " .... there's the source of your problem : YOU. Not the company, not the employee, not the system - YOU. Your lack of planning does not necessarily ...

#1302519
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OptumRx - Can’t log in

OptumRx - Can’t log in
I have not been able to sign in to their site and order my meds for 6 weeks. They are working on it. I don’t get a good feeling from someone handling my meds.
#1280409
Reply to reviews