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Not at all. I'm a healthy guy - always have been. But I am now three weeks without medication for no other reason than they cannot get their system to purge an older employer's coverage. Hours of phone calls and promises to fix the issue, along with a useless website...
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#1373708
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I have been taking the same medication for over 3 years. Our company changed to OptumRX and I have now spent the last two months in what feels like prescription *** due to the vague and inconsistent responses from the OptumRX people. My doctor, my third-party...
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1.0
I didn't like
  • Inadequate processing of orders and false information
  • No one with customer service in mind
  • Robotic scripted answers
#1370403
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Asking for a drug test from my dr. After many phone calls to optimrx trying to sort out why AGAIN they are with holding pain medication. THANKS TO OPTUM RX I AM NOW DEEP IN THE THROWS OF MEDICATION WITHDRAWL AGAIN. this IS DOING HARM. They now tell me they need proof...
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Anonymous
Anonymous

Iam going thru the same thing I have been on my pain medication for years and they kept dening my claim even though my Dr says I need it and now Iam going thru the withdrawal ...

#1368029
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Optumrx - Annoyed

I had to call my husbands doctor on several occasions to get refill scripts that were still valid then once ordered I had to call again because Optum Rx said they did not get the prescription Now I had to call three times to get a prescription renewed. The second time I watched her fax it and was still told they didn't get it. What gives with this company.
#1357993
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Optumrx - Big tech firm gobbling up many health care related entities

Here is the jist of what and why your beloved , caring, neighborhood pharmacy can nit afford to fill your prescriptions anymore... they will be bankrupt if they do. They also are not allowed by Optumrx to tell you any of this info. You need to share it and research the issue. I have attached a link to a article... http://pharmaceuticalcommerce.com/opinion/pbm-hostility-independent-pharmacies-small-wholesalers/
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
#1355936
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In summary, Optumrx want's the small to medium sized family run, multi generational run Pharmacy we use to take a $180.00 loss to refill my child's medication. My copay less than $10 bucks, cost to pharmacy at cost to fill approx $190. Optumrx Ins. payment to pharmacy,...
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1.0
#1354908
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Yesterday/today ongoing issue of my childs meds he has taken for years. Optumrx want's the small to medium sized family run, multi generational run Pharmacy we use to take a $180.00 loss to refill my child's medication. My copay less than $10 bucks, cost to pharmacy at...
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#1354902
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Optum RX has very deceptive default signup process for registering people for their "hassle only" auto refill program. This causes unwanted shipments to arrive and they won't give you a return material authorization under any conditions. Another issue I often find is...
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queenofmean
queenofmean

I never consented to signing up with Optumrx. United Screwcare and the State of Texas signed me up without my permission.

Anonymous
Anonymous

Something is missing from this story.

1.7
#1353371
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This is by far the worst site I've ever dealt with. I am a United Health Care customer and I'm appalled they are still using OptumRX as their go to online pharmacy. As a result of this nightmare I'm now looking into changing my Medicare insurance provide from UHC to...
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1.9
#1349482
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Optumrx - Aweful

DO NOT ever use Optum RX through AARP to do a mail order prescription. I have been trying to get my dads prescriptions filled for the last 3 weeks and due to multiple errors that they have made. We are still without it. They are the most incompetent people to deal with. Nobody knows their head from their *** Spoke to a supervisor to make a complaint and she hung up on me.
1.1
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
#1344985
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