I spend 45min. on a phone call last week to get my blood thiner med. refilled and thought it was done. Well checked today and gess what nothing. Called in and they can't fill it too early. This is because they said they filled an order for 180 which they did not only...Read more
My doctor wrote me a prescription and OPTUMRx denied it. Says it was a trial drug. Doctor says it is a normal drug used to treat the problem I have and is not a common drug. I asked OPTUMRx what are the other possible drugs that could be used. They tell me there is...Read more
I initually ordered my medication online at their suggestion – to save money. They gave me a reasonable price. After my order was placed they emailed me requesting I issue payment for the meds. The payment they required was more than double their original quote. After...Read more
There are not enough words to describe how horrible Optum RX is. I have been unable to use their pricing function or see my claims for 6 MONTHS. I have sent message after message after message and their response is always one of the following "we can see all your info,...Read more
I didn't like
- Lack of communication
- Blaming the customer
- Never resolving anything
OptumRx - DO NOT USE THEM
I have been waiting on a rx since first of December!!! I have spent so much wasted time talking with them that it’s absolutely absurd! They changed the website and it’s ridiculous trying to get any help!!! Moving mine elsewhere as soon as possible!!!
OptumRx - They deny everything and second guess doctors
Worst company I have ever dealt with. They are not my doctor and have no business interfering with my doctors instructions. Avoid this scammy firm at all costs.
OptiumRx has the least user-friendly website I have ever seen. Spoke once to a representative to see whether a certain brand of glucose monitoring strips would be covered, as I LOATHE the machine I am using. She was clueless and started telling me that, "Yes, Freestyle...Read more
OptumRx - Awful
Have never been able to sign in. Have spent hours on the phone. Payment system never works, even when you pay over the phone to a person. Nothing against their employees, because its a lack of training, but they are incompetent. Talk to 3 different individuals get 3 different answers to the same question.
OptumRx - Aholes
Why should i have to go back to my Dr AGAIN to get authorization for something he already prescribed??? Wastes my time and my Drs time. Who the *** do these people think they they are??
OptumRx - Can your give a rating of less than zero
Just was switched to this horrible company . We had prescriptions that we used for many years now not covered or require jumping through hoops to get filled. Everyday is a new call with their inept customer
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