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OptumRx - This company needs to be stopped!!!
I have NEVER dealt with a worse company in my life. I have been forced to do everything via mail order - unless I choose to get a 21-day supply of medicine for the month. Done. I jumped that hurdle. It's all mail order now. HOWEVER - I cannot count the number of times...
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Anonymous
William

The system is failing because of insurance companies.

#1134368
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Ordered a VERY expensive drug that is completely unaffordable in a 90-day supply. I only wanted a 30-day supply, as in one month. Received a 90-day supply, and the out-of-sight cost was charged to my credit card. I complained. Needed the money desperately for something...
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1.0
#1132457
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Asked for a refill of Ventolin; previously shipped to me without co-pay, and, as is usual with their website, no pricing information was available. Looked online and saw they charged my card $296 [something Walgreen's has for about $50]. I have not yet received the...
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1.5
I didn't like
  • Policies
#1131358
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Optumrx Prescription Refill Review

OptumRx
#1034382
1.0
Details
They always quote me the full amount of the drugs when I order them. They say that the full amount will be charged to my credit card instead of the $5 co-pay. They are incompetent beyond anyone's expectations.
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website

Short Review on March 07, 2017

OptumRx
#1017824
1.2
Details
They beat you to death with Physicians prior approval. If the doctor does not communicate with them within two days they cancel the order.
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Customer service
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website

OptumRx - Compound drugs

OptumRx
#969736
the worst, ignorant, rude people that work here, no help, cannot think outside the box, are robots. cannot explain how to do a prior authorization for a compound drug that is not run through insurance. ignorant rude no one calls back hung up on should not be in business do not care rude reps rude lead reps no managers {{Redacted}}
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Optumrx Vimpat Prescription Refill Review

OptumRx
#950887
They shorted my son 3 weeks worth of Vimpat. We paid $300 for his prescription. They could do nothing about it since I waited too long to notify them. Scam....they are stealing the medication for their own profit!!!!
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Pros: The mail order pharmacy has good prices. (That pretty much covers it.) Cons: Never, ever, change your prescription dosage in any way shape or form. Eventually (a week, or two or three) your doctor's (legal) prescription will be reviewed by their staff of...
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1.5
I liked
  • Your unhappy should have more than one choice
#1130845
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Have not been able to login to website for past six weeks. Long time customer with previous access. Numerous calls and several cases opened to fix issue. No response to most, last response says issue fixed-it is not. Most reps incompetent, some really tried to help but...
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1.9
I liked
  • Some reps tried to help
I didn't like
  • Most reps not trained or compentent to solve issses
#1129272
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Ditto! How does the State of Michigan Public Schools Retiree Prescription benefit plan justify having a Pharmacist dictate what my medications my medical Specialists can prescribe for me? I feel that the State of Michigan has strategically set retiree prescription...
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#1128814
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I never had a maintenance RX until this year. Insurance did fine with the 30 day initial RX at CVS. Optum RX refused to provide the CVS 30 Scripts going forward and I had no choice but to register with their "Automatic" On-Line program. I did receive the first 90 day...
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#1126294
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This is the worst company I’ve ever dealt with. It was IMPOSSIBLE to get the whole thing set up and I tried calling and everything but THAT didn’t work. Website is TERRIBLE. Got prescription that I NEED to take daily but they completely screwed it up. Finally just went...
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1.9
#1125846
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I have had my phone number for a year now and as of the last month and a half I have been getting automated phone calls for a customer of theirs. I am not a customer nor have I ever been, yet the automated system continued to call. They even gave me details of a...
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#1124213
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First of all I have been trying to sign in to get my prescription, and I get "Page Unavailable" time and time again. Site is down. Second, they charge more for prescriptions with insurance than you can them without insurance. Two examples, Jublia for toe nail fungus....
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1.4
I didn't like
  • Pricing
#1124135
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