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Been dealing with my medical issues for over 20 years all of a sudden the State decided to contract this company for our medications. For the first time in 20 years i had my medications denied because they are not covered by them. They must think that they are doctors...
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I didn't like
  • Lousy customer service
#1223058
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OptumRx on Pissed off customer. I completely agree with previous customers. I've been trying to get an Rx filled for 29 days. They have approved this Rx for 6 years. It needs a pre-authorization which has been done many times, but always a hassle since they give the MD...
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2.0
I didn't like
  • Bad business ethics
#1221886
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This is by far the worst company ever to do prescriptions. Everyone one of the generic drugs I have to take, went from 10's of dollars to 100's of dollars. They also will randomly refill an order whether you've asked for it or not even when you've opted out of the...
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#1220240
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Doctor ordered Janumet 50-1000. Used to be $80. New rate $190. Intercepted and told them NOT to ship. 3 days later they shipped. After seeing messages from USPS, called again. OptumRx said we are mailing a return envelope, to mail the Janumet (un-open) back. I did!...
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1.0
I didn't like
  • Refund or credit process
#1219472
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To Whom It May Concern, My husband, Christopher Minerva, was a Senior Corrections Officer at the New Jersey State Prison until he was attacked by an inmate in August of 2010. After this attack he was forced to retire due to the injuries he received. Shortly before his...
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1.0
#1218206
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OptumRx - Worst!

I absolutely hate OptumRx and wish so badly my company decides not to use them next year. Been taking mercapturine for the last 15 years and they will not fill as a 90 day supply. Never ever heard of this before. Next, they won’t fill a generic medicine that I am taking either. Something is terribly wrong with this company.
1.7
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
#1215709
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Mailed my prescriptions in and the received them on 3/14/2018. Told in afternoon on Friday 3/16/2018 that the pharmacist needed to ask my Dr a couple questions. Was told the same thing this morning. Had my Dr call them now they say I need a toxicology report before...
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#1214348
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OptumRx - Joining others calling for class action

I have already labeled this company as dangerous to your health and stability.. I have noticed a number of other consumers calling for a class action lawsuit; has anyone contacted a law firm specializing in class actions yet? Think need to go through adminitrative remedies first?
1.0
Details
Prescription Services
#1213676
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In the open enrollment period for 2017, I searched for a Part D Plan under the NJ Group Retirees Benefits whose formulary contained all my prescriptions. I chose a Horizon Blue Medicare Advantage Plan with a higher premium, but with the assurance that all my...
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alliand
alliand

I might add in addition to my previous comments, that we also make co-payments for our prescriptions. From my experience, use your local outside pharmacy (ies), not a 3rd part...

#1213001
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I recently tried to fill my prescriptions through MonkeyRx 9 days ago and am still waiting for what they call Dr.s approval. Spoke with Dr.s office several times and was assured prescriptions were sent. When I speak to Optum there list of excuses is never ending. If I...
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1.0
#1212670
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