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Only new to OptumRx.,first two months no problem. Nowcan’ttet Onto their website. This is ridiculous. How canI manage my prescriptions? They said it was being updated but for how long?!Add my name to the list of disgusted consumers.
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Anonymous
Rick

Optumrx has to be the worst pharmacy in the business. They have too many hands in the fire and doesnt know what the right hand is doing. They have to many numbers to call and ...

4.1
#1315279
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Optumrx - Dangerous errors & insubstatiated denial
I quit using the mail order because they incorrectly filled every prescription, also incorrectly filled my daughters prescriptions. It was safer to pay more to have them filled at the local pharmacy. Fast forward, now I am 5 weeks post op with a complicated recovery,...
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1.0
I didn't like
  • Policies
  • Inappropriate denials
  • Multiple repeated calls on same issue
#1313719
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My doctor had to submit a refill prescription for my medication recently, it took approximately 3 weeks to the order filled. Every time i contacted Optum they would tell me they had not received the order and that they have reached out to my doctor. I contacted my...
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h.kitchener
h.kitchener

File a complaint with the FDA and with your state agency that licenses and oversees pharmacies. Both have a website. Someone made a mistake when mailing the scripts. You and s...

1.0
I liked
  • Encountered the same problem twice already
#1310578
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I got a phone message that I had a prescription ready for renewal. I tried yesterday to get on the website but was messaged that they were sorry but they couldn't process my request. Today, 7-21-18. I did get on to find that I would receive a new medicine as recently...
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#1309678
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I have gotten the run around for a month on a prescription that was sent to my house that needed a signature. The service rep never told us that it required a signature....let the insanity begin. No one there has a clue on how to handle that. Was told they would reship...
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Anonymous
R Danny

Same problem for me. Sent meds to house that need a signature. Never had that before with any other mail order pharmacy. Maybe the folks in the post office have used our famil...

#1307427
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Optumrx - Horrible!!!

I'm trying to get my specialty meds filled. Its a shot. I recieved a letter, from optum, atating that no prior auth is needed because its on an approved list. Get price, copay card details, everything. Then they send me to briova. They say its rejected, needs prior auth. Call optum back, they tell me they dont know why i got a letter or who i spoke w but its not covered. WTF
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
#1306838
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Was on Express Scripts through Medicare and had no problem. Then it was switched to OptumRX. Nothing but problems every single order. Website just spins and spins, can't confirm order date. Have changed order dates by phone and still getting notices to receive meds...
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Anonymous
R Danny

Just spins for me too. Thought it was ONLY ME. Drove me crazy

#1305725
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After trying for over two hours, I still can't log in to the website, to refill prescriptions. I called customer service, and it took four calls to get through to a human being (automated answering machine was not responding to data I was inputting). Customer Service...
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1.2
I didn't like
  • Anything at all about my contact with them today
#1305210
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Absolutley the worst company ever. Makes Express Scripts look like a messiah. I am actually shocked at how poorly run and managed this company is. I have been unable to log into the website since they became our prescription service, I have no way to know what they...
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Anonymous
Anonymous

QUOTE : " I didn’t notice " .... there's the source of your problem : YOU. Not the company, not the employee, not the system - YOU. Your lack of planning does not necessarily ...

#1302519
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Optumrx - Website pages not available for weeks

Log on with PW rejected - set new Pw, new Pw rejected, finally 3 days later login with Original saved PW. Only to find page not available track package. (Need to sign for receipt
#1300820
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