multiple times prescriptions didn't come thru mail as stated, plan calls for mail order only, wouldn't release even 30 day script to hold over while resolved. out of pocket to keep wife from getting sicker cost $79 for 5 days. doesn't accept co-pay cards costing us...Read more
- Some reps tried to help
I didn't like
- Totally unprofessional
- Cancelling an order
- Never resolving anything
My employer forces me to use OptumRx for prescription coverage. I only deal with them if I absolutely have to. I pay out of pocket for my test strips that go with my pump, because OptumRx will ONLY cover LifeScan products. I've tried to have my doctors fill out the...Read more
I didn't like
- Only one choice
- Being discouraged from filing an appeal
The program which answers the phone could understand nothing. No even a yes or no! It asked me 3X, the same questions (birthdate, zip code, etc.) I spoke loudly, clearly, and distinctly. They also failed to do the automatic refills that they had promised to do, didn’t...Read more
Stay away from these people. I have sent in a claim three times which they "never received." I sent it certified the most recent time and now I am still waiting. Do a search online before you are forced to spend money on these clowns by your employer. I have waited 90+...Read more
I had called the company and got some lady with a dog barking in the back ground. I was told by tge company that they use people who are a third party of the company. They work for the company at home!! Make sure when you call, you ask if they are at the company or at...Read more
OptumRx - Very happy
I don’t understand all the negative reviews. I didn’t use Optumrx for years for that reason, then finally decided to give them a try. I’ve placed four orders so far. Each one went smoothly and swiftly and my meds arrived very quickly and correctly. I ordered by phone. Maybe that made a difference, since the complaints seem to largely revolve around online ordering.
First they sent me tramadol without question I'm in Nevada . Second my order was short. They can't do anything right. Customer service sucks I get several different answers . They lost a prescription and found it. On the insurance side of the company they lied . They...Read more
The company I work for uses Optum RX for coverage. I've been an insulin dependent Diabetic for 35 years. They demanded pre-authorization for my Novolog script. Fine. Had my Endo contact them and "pre-authorize it". I was down to a half bottle of insulin. Went to fill...Read more
I didn't like
- Incompetent untrained
My husbands employer went with them this year. They are horrible he is diabetic and they will only cover test strips for the life scan meter which you can not get and non of the pharmacy’s carry or will order for you. So according to them either pay out of pocket or...Read more
OptumRx - Scam artists!
Wanted to charge 629.00 for a med. I paid 35.00 OTC...
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