On 10/3 a doctor gave my wife a script for Namenda & escitalopram. I filled it at walmart and requested them to send a script to optum.
After a week I found my wife was not doing well on the meds, so I called optum and asked them not to fill any script for the meds. a week later I received a 3 month supply at a cost to me of 122.oo and a cost of 820.24 to aarp. I called and they sent me a self addressed packet to return the meds.
After 2 months of not receiving my refund I called and they said they received the escitalopram @ a cost of 29.31 but the Namenda @ a cost of 913.93 was not in the bag. Eather optum or the person checking the return meds is stealing.
Reason of review: Poor customer service.
Monetary Loss: $122.
Preferred solution: Full refund.
I liked: Savings.
I didn't like: Complete lack of honesty.