On 10/3 a doctor gave my wife a script for Namenda & escitalopram. I filled it at walmart and requested them to send a script to optum.
After a week I found my wife was not doing well on the meds, so I called optum and asked them not to fill any script for the meds. a week later I received a 3 month supply at a cost to me of 122.oo and a cost of 820.24 to aarp. I called and they sent me a self addressed packet to return the meds.
After 2 months of not receiving my refund I called and they said they received the escitalopram @ a cost of 29.31 but the Namenda @ a cost of 913.93 was not in the bag. Eather optum or the person checking the return meds is stealing.
Reviewer is in unhappy mood. This person is quite happy with savings and stated that there is a room for improvement of complete lack of honesty. Please immediately contact the author of this review to discuss poor customer service of namenda and associated monetary loss in the amount of $122. OptumRx needs to issue a full refund according to poster's claims.
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