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Customer service
Price Affordability
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On 10/3 a doctor gave my wife a script for Namenda & escitalopram. I filled it at walmart and requested them to send a script to optum.

After a week I found my wife was not doing well on the meds, so I called optum and asked them not to fill any script for the meds. a week later I received a 3 month supply at a cost to me of 122.oo and a cost of 820.24 to aarp. I called and they sent me a self addressed packet to return the meds.

After 2 months of not receiving my refund I called and they said they received the escitalopram @ a cost of 29.31 but the Namenda @ a cost of 913.93 was not in the bag. Eather optum or the person checking the return meds is stealing.

Reason of review: Poor customer service.

Monetary Loss: $122.

Preferred solution: Full refund.

I liked: Savings.

I didn't like: Complete lack of honesty.

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It is illegal under federal law to send back prescription meds.If they did this report them to your states board of pharmacy.The only thing they should have done is told you to dispose of the meds in a legal way and issue you a full refund.

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