Just retired, after 32 years of committed service. Today was the FIRST time using Optum RX to refill a script I have gotten monthly for 15 YEARS by our State Health Care insurance (PHP).
Very very unsatisfied as out of my 4 scripts only 2 were " authorized"! Excuse me??? I have always been in the mindset my DOCTOR decides my medications NOT the insurance company!!! By the way, please note, the medications I am having difficulty getting are listed IN THE OPTUM RX HANDBOOK as "covered" meds!
The " insurance" company is trying to dictate "proper dosage"!! Really?
Since when do insurance reps make my life choices? VERY unhappy and hoping the State of Michigan ORS reviews these valid complaints and finds a reputable company who honors their services!
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Order processing issue.