This company has been a terror to deal with since the beginning - simple requests to customer service for setting up an account were not done and each "manager" had a different answer for the same problem. Turns out that the web interface for customers is a joke - medicines routinely disappear from my account.
The worst is that orders are routinely sent to an incorrect address!! Promises to revert or reship are never followed through with.
Service associates and supervisors show no empathy and don't seem to really care about doing their job correctly. If I could switch companies, I would have done it yesterday!
Product or Service Mentioned: Optumrx Customer Care.