Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

Beginning in December 2017, Optum RX started sending me prescriptions and randomly charging my account. In just over 2 weeks, they charged almost $800 to my account for prescriptions I told them I did not want them to fill and for prescriptions that were out of date and that I no longer take.

They left me with $52 in my account right after the Christmas holiday even after I told them not to send refills and to stop sending me prescriptions without my approval.

They sent more 3 days later, which I no longer take, and again the following week. Then they sent them all in a single bag with the 3 I did order so that once I opened it, they would not take them back and issue a refund.

Product or Service Mentioned: Optumrx Customer Care.

Reason of review: Problems with payment.

I didn't like: Entire process and they keep debiting account without permission.

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