Doctor ordered Janumet 50-1000. Used to be $80. New rate $190. Intercepted and told them NOT to ship. 3 days later they shipped. After seeing messages from USPS, called again. OptumRx said we are mailing a return envelope, to mail the Janumet (un-open) back. I did!
They changed my account $190. Called to issue a credit and zero balance and if they received my returned package?
Ye, they have received my returned package of Janumet 50-1000. Credit will be issued.
It's been almost 3 months now. Still haven't received my credit. Now they wont allow me to receive my Metformin which costs $7.99 due to outstanding balance.
Asking me to to go to the doc and ask for an emergency local prescription. So happens I have left that doc and can't get prescription unless I make an appointment.
This is horrible!
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $190.
Preferred solution: Full refund.
I didn't like: Refund or credit process.