Not resolved
Prescription Services
Price Affordability
Turnaround Time
Value for money

Doctor ordered Janumet 50-1000. Used to be $80. New rate $190. Intercepted and told them NOT to ship. 3 days later they shipped. After seeing messages from USPS, called again. OptumRx said we are mailing a return envelope, to mail the Janumet (un-open) back. I did!

They changed my account $190. Called to issue a credit and zero balance and if they received my returned package?

Ye, they have received my returned package of Janumet 50-1000. Credit will be issued.

It's been almost 3 months now. Still haven't received my credit. Now they wont allow me to receive my Metformin which costs $7.99 due to outstanding balance.

Asking me to to go to the doc and ask for an emergency local prescription. So happens I have left that doc and can't get prescription unless I make an appointment.

This is horrible!

Product or Service Mentioned: Optumrx Janumet Prescription Refill.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $190.

Preferred solution: Full refund.

I didn't like: Refund or credit process.

Company wrote 0 private or public responses to the review from Mar 26.
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