This is one of the worst companies I have ever dealt with. I am only using them because I am forced to by my insurance, who is conveniently affiliated with them.
They tell you that you can order your refills online, but when you go to do so it does not work. So you are forced to sit call them and sit on hold for a good 10 minutes before anyone answers, then when they do answer you have to repeat information that you have already entered in, then they place you on hold again while they verify information then they you finally get to the point where you can order your refill, which is another 8 minute process. All said and done you have been on the phone for over 30 minutes for what it takes you 50 seconds to do at CVS. To top it all off for some reason this refill they charged me a $90.00 copy for a 1 months supply of Makena that has been costing me $30.00 - when I question them they say oh you need to call your insurance company something must have changed.
No, nothing has changed in the last 28 days, but if you don't pay the copy (which has now tripled) then you don't get your medicine.
I feel held hostage by them and the insurance company. How can a business still be in business and be allowed to operate like that?
Product or Service Mentioned: Optumrx Makena Prescription Refill.
Reason of review: Poor customer service.