This so called Pharmacy has gotten 1 of my scripts wrong, refuses to admit it, refuses to take care of situation, even after dr has cld several times with info, they still fill med wrong & then I run out of meds, have to pay full amounts at local pharm if I can even get them filled since optum filled for 3 months. They Never get back with you if you leave messages on the website, when you speak with their SO CALLED CUSTOMER SERVICE ON PHONE, THEY ARE SO RUDE, GIVE WRONG INFO, BACK TRACK THEIR WORDS, flat out LIE TO YOU!
I have asked for 8 days for someone to please contact me regarding a problem a see on their website regarding my medication, NO ONE HAS CALLED ME, I have left messages on their website for 8 days with all details - I finally received a reply on 7th day stating please resubmit your question as we don't have your information on these meds!! ITS ALL ON THEIR WEBSITE, I PROVIDED THE INFO IN MESSAGES, So again I have resubmitted info. This Place is a Out and Out JOKE! I am without certain meds because they have LOST my Scripts & these scripts are for Pain Medications, first they say Never received even though I have proof, submitted Proof they received, then now they state ok we received but scripts weren't in envelope, LIE, it states on their website Received.
I cannot Understand Why United HealthCare or any Insurance Company would Use this Company as a Pharmacy, something is Seriously Wrong with this Company.
I would suggest anyone using this pharmacy to file complaint, however I have filed 3 complaints against this company and now they have lost my pain meds, I believe they have done this in retaliation against me. United HealthCare PLEASE get another Mail Order Pharmacy, One that is HONEST, One that is a Real Pharmacy.
Reason of review: Poor customer service.
I didn't like: Incompetent employees, Bureaucracy, Lies, Unprofessional.