Twice they have sent my prescriptions out by UPS requiring someone to be at home to sign for them (these are women's hormones, not dangerous narcotics). Since I work, no-one is able to sign, and UPS sends the prescriptions back to Optum.
Then begins the nightmare of actually trying to call a real person to get the problem fixed.
Having devoted way too much time to being on-hold, dropped, etc, I tried to establish online contact, only to discover there is no way to get a password, because the site doesn't recognize my member ID. I had previously tried to establish an ID and password, but their tech support told me the screen would maybe just spin for awhile, and the process sometimes took 24 hours.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Problem with delivery.
Monetary Loss: $88.
Preferred solution: Deliver product or service ordered.