Not resolved
Customer service
Turnaround Time

Still waiting for my transplant drugs from this Horrible company.

It has been one month since I first called for my drugs.

I have talked to at least 10 different people including supervisors and they just pass the buck. They never take notes so no one knows what is going on. This company rivals Comcast only in that I really need the drugs to live.

So I am still waiting after talking to only TWO people today. "Some one will be calling me back" Oh and there so sorry about the mix-up. Yeah I'll bet they are. A company this screwed up has unhappy people working for it and extremely bad, bad management. They are holding me hostage because they haven't a clue what they are doing.

Reason of review: Order processing issue.

Preferred solution: I would like an extra one month of my drugs as it took that long to get the refills.

I liked: Customer service reps are mostly nice and calm.

I didn't like: Disfunctional business model, Refill authorization handling, Slow processing, No notification, Insensitivity to customer needs.

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