I got a phone message that I had a prescription ready for renewal. I tried yesterday to get on the website but was messaged that they were sorry but they couldn't process my request.
Today, 7-21-18. I did get on to find that I would receive a new medicine as recently prescribed, but nothing about the renewal that was mentioned in the phone message.
I still have been unable to figure out what they are doing. It appeared that I properly accessed the website with the proper user name and password.
I wish our prescription company would return to Express Scripts.
I understand that they may have gotten the contract for the State of New Jersey by incorrect process. I never had a problem with Express Scripts.
Reason of review: Order processing issue.