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I got a phone message that I had a prescription ready for renewal. I tried yesterday to get on the website but was messaged that they were sorry but they couldn't process my request.

Today, 7-21-18. I did get on to find that I would receive a new medicine as recently prescribed, but nothing about the renewal that was mentioned in the phone message.

I still have been unable to figure out what they are doing. It appeared that I properly accessed the website with the proper user name and password.

I wish our prescription company would return to Express Scripts.

I understand that they may have gotten the contract for the State of New Jersey by incorrect process. I never had a problem with Express Scripts.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Jul 21.
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