Not resolved
1.5
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Customer service
Diversity of Products or Services
Price Affordability
Turnaround Time
Value for money
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Asked for a refill of Ventolin; previously shipped to me without co-pay, and, as is usual with their website, no pricing information was available. Looked online and saw they charged my card $296 [something Walgreen's has for about $50].

I have not yet received the parcel, and immediately contacted then via 'Customer Service' and asked them to intercept the package or to allow me to return the parcel unopened. They refused and said the I had ordered it. I think they are obtuse. At my expense and due to their predatory pricing, I wish them a sumptuous holiday.

I am switching to Express Scripts today. Watch out for these people!

Product or Service Mentioned: Optumrx Ventolin Prescription Refill.

Reason of review: Pricing issue.

Monetary Loss: $296.

Preferred solution: Full refund.

I didn't like: Policies.

  • Will Not Consider Return
Company wrote 0 private or public responses to the review from Nov 14, 2017.
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