I have never had a good experience with this company. I have repeatedly asked them to delete my credit card information.
They fill prescriptions without approval and charge my credit card. Just this week I asked them not to order a prescription and delete all my credit card information. I tried to place the order at the local pharmacy but could not because they showed the order had already been placed. I checked my credit card and found that they placed the order and charged my credit card anyway.
This has happened several times. I called this week and was placed on hold for over 40 minutes. Supervisors do not take the actions they promise and do not return calls. I inquired about an allergy medication and was quoted $745.00.
Locally it was only $93.00.
What is up with this company? I wish my insurance company would cancel their contract with OptimumRX and get us an honest company to handle our prescriptions.
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Poor customer service.