I have never had a good experience with this company. I have repeatedly asked them to delete my credit card information.
They fill prescriptions without approval and charge my credit card. Just this week I asked them not to order a prescription and delete all my credit card information. I tried to place the order at the local pharmacy but could not because they showed the order had already been placed. I checked my credit card and found that they placed the order and charged my credit card anyway.
This has happened several times. I called this week and was placed on hold for over 40 minutes. Supervisors do not take the actions they promise and do not return calls. I inquired about an allergy medication and was quoted $745.00.
Locally it was only $93.00.
What is up with this company? I wish my insurance company would cancel their contract with OptimumRX and get us an honest company to handle our prescriptions.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of optumrx prescription refill. OptumRx needs to read this review and look into the issue (if any) according to poster's claims.