For two times now, they were so late filling my order that I ran out of medication. The customer reps lie about the order status and when to expect it to arrive.
They are always courteous (you can tell they are trained) but not truthful from one day to the next. The plan to get an "emergency supply" from a local pharmacy has never worked because OptumRx always throws a wrench in it.
And get this: There automated customer survey at the end of the call never seems to "understand" when I speak out a "5": the lowest grade, and then hangs up on me! That's one way to stack their customer satisfaction data!
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Order processing issue.
I didn't like: Complete lack of honesty, Order fulfillment, Back office not care about cust.