The OptumRx website is so dysfunctional that it is really useless. I end up calling for help but increasingly get little.
Recently I had my doctor send a prescription which OptumRx told me that they had received and that would be sent expeditiously; when I called back to check on the status, I was then told that they never had the Rx.
They have no way to identify the personnel with whom I interacted and who told me that the prescription was being processed. You have no idea how frustrating it is to have to endure this type of headache.
Review about: Optumrx Lyrica Prescription Refill.
Reason of review: Order processing issue.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service and web site ordering is not working right.