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Customer service
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The OptumRx website is so dysfunctional that it is really useless.I end up calling for help but increasingly get little.

Recently I had my doctor send a prescription which OptumRx told me that they had received and that would be sent expeditiously; when I called back to check on the status, I was then told that they never had the Rx.

They have no way to identify the personnel with whom I interacted and who told me that the prescription was being processed.You have no idea how frustrating it is to have to endure this type of headache.

Review about: Optumrx Lyrica Prescription Refill.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service and web site ordering is not working right.

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