The OptumRx website is so dysfunctional that it is really useless. I end up calling for help but increasingly get little.
Recently I had my doctor send a prescription which OptumRx told me that they had received and that would be sent expeditiously; when I called back to check on the status, I was then told that they never had the Rx.
They have no way to identify the personnel with whom I interacted and who told me that the prescription was being processed. You have no idea how frustrating it is to have to endure this type of headache.
Product or Service Mentioned: Optumrx Lyrica Prescription Refill.
Reason of review: Order processing issue.
Preferred solution: Deliver product or service ordered.
I didn't like: Customer service and web site ordering is not working right.