Not resolved
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Plans Acceptance
Prescription Services
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

They keep telling my husband the doctors office did not respond to request for refill yet doctors office responded twice. Cannot get anything resolved because customer service is inept and we should be able to have the pharmacy connect with the doctor.

At the end they told him to go to Walgreens. Pretty good that they recommend going elsewhere. I hope they change mail order companies soon as every review on every site is 1 star and thousands of complaints. We wasted so much time in phone calls to them and nothing done.

If you have a choice please use some other company as this will make you pull your hair out. So disappointing when you are a retired senior and have this trouble getting your prescriptions.

Product or Service Mentioned: Optumrx Prescription Refill.

Reason of review: Order processing issue.

I didn't like: Order processing.

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