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It would take a long essay to detail my experience with OPTUM but the short version is: I was away from home for 4 months, thinking that getting my med by mail would be the best option. I swear I called them at least 30 times getting answers like: we need special order from doctor(did it), it will be mailed overnight (did not come for over a month), we need verification from insurance ( insurance already sent it), it Wes sent yesterday ( blatant lie), there was a mix up, will be sent today rush (more lies), I could go on and on but the final blow was "we need a photo ID"... This was for a simple HRT prescription!

NEVER deal with this company!!!

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Anonymous
#844172

Optum RX motto is hire the mentally handicapped.It is fun to watch them attempt to work.

Their customer service is the worst.Anyone that uses their services is prone to a heart attack as it is easier to climb Mount Everest than order a simple prescription from Optum Rx.

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