It would take a long essay to detail my experience with OPTUM but the short version is: I was away from home for 4 months, thinking that getting my med by mail would be the best option. I swear I called them at least 30 times getting answers like: we need special order from doctor(did it), it will be mailed overnight (did not come for over a month), we need verification from insurance ( insurance already sent it), it Wes sent yesterday ( blatant lie), there was a mix up, will be sent today rush (more lies), I could go on and on but the final blow was "we need a photo ID"... This was for a simple HRT prescription!
NEVER deal with this company!!!