A prescription was ordered over the phone from Optum with the prescription number directly from the bottle. I received a prescription in the mail 2 days later that I had not ordered or used for 2-3 years and my debit account was charged $427!!
When I called they were happy to say how sorry they were that it had happened but would not refund my money until they mailed a return packet for the meds and they received it back. Would not e-mail a return label. They also implied that they would have a review team look over the original call to see if I had made the mistake. 23 days later and I still have no refund altho the tracking stated they received the meds back 6 days ago.
Now they are telling me a pharmacist has to examine it first!!
Ridiculous run-a-round from this company and all scripted answers from the front line customer service to the supervisors. Stay away from Optum if you have a choice!!
Product or Service Mentioned: Optumrx Customer Care.
Reason of review: obtaining a refund after company error.
Monetary Loss: $427.
Preferred solution: Full refund.
I didn't like: Being passed about and told something different each time.