This new (no choice) prescription company is the WORST mail-order prescription company we have ever had. Not only is it incompetent, but it is uncaring and disorganized.
Novixus was by far the BEST. In less than six months since Optum RX has been the State Of Michigan's NO CHOICE MAIL ORDER PRESCRIPTION company , I have experienced the following: each and every prescription bottle resulted in partial pills (1/4 pill, 1/2 pill, etc), late arrival of prescriptions due to order going to incorrect address resulting in several days without needed medications , being promised overnight delivery and then not getting order, and also being told I have no coverage whatsoever. As a retiree, I would rather go to my local pharmacy every 30 days and pay more money than to experience this insanity.
I only hope the State of Michigan sees this post. I WILL attempt to also contact the appropriate authorities within the State of Michigan to inform them of this .
Product or Service Mentioned: Optumrx Prescription Refill.
Reason of review: Poor customer service.
Monetary Loss: $1.
Preferred solution: Ensure staff is property trained and that each bottle has WHOLE (and not pieces) of pills included..