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Customer service
Discounts and Special Offers
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Insurance Plans Acceptance
Prescription Services
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Received email instructing me to call OptumRx, as there was an issue with my order. No problem, just needed to update CC.

Four days later, same thing; seems the idiot CSA I dealt with first time did not update my CC correctly. So second CSA acknowledged that and proceeded to update my CC info. He also promised he would "overnight" my prescription at no expense to me. Well, my card was updated, and charged, but I received tracking information today and my prescription is being shipped 1st class mail (four days till delivered).

Lying, incompetent, idiots working at OptumRx.

If you have a choice, deal with ANY pharmacy EXCEPT for Optum Rx. Optum can KMA...

Product or Service Mentioned: Optumrx Shipping Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I didn't like: Customer service agents.

Company wrote 0 public responses to the review from Dec 04, 2017.
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