Received an email 4 days after submitting my prescription stating there was an issue with my order. Turned out their website is once again screwed up due to site maintenance (they can never tell you when it will be working again; they tell you “to just keep checking the website”.
After first CSA failed to update my CC, resulting in delay of prescription being filled and delivered, I see that my prescription is being shipped 1st class mail (four day delivery), not overnighted as promised by second CSA. Lying, incompetent, idiots working at OptumRx. Use another pharmacy if at all possible.
Their online reviews sums up the incompetence of these clowns. …
Review about: Optumrx Customer Care.
Reason of review: Poor customer service.